Automotive Cashier and Customer Service Representative

1 week ago


Downey, California, United States Champion Dodge Full time
Job Overview

POSITION SUMMARY

The role involves welcoming visitors to the dealership, assessing their needs, and guiding them to the appropriate personnel. This position is responsible for managing incoming communications, addressing inquiries, and maintaining organized dealership documentation for efficient access.

The individual will also handle transactions for products and services, playing a vital role in ensuring customer satisfaction throughout the purchasing process.

KEY RESPONSIBILITIES

Responsibilities include, but are not limited to:

  • Welcoming customers in the showroom and identifying their needs.
  • Directing clients to the relevant departments and informing staff of customer arrivals.
  • Managing incoming calls, directing them to the right contacts, or taking detailed messages.
  • Engaging with customers and callers in a courteous and professional manner.
  • Maintaining a pleasant environment in the customer lounge, including refreshments.
  • Receiving and distributing mail promptly to the management team.
  • Preparing packages for courier services and ensuring their timely dispatch.
  • Assisting with administrative tasks as required.
  • Organizing dealership documents and ensuring they are accurately filed and retrievable.
  • Processing customer payments at the cashier counter efficiently and accurately.
  • Handling various payment methods, including cash, checks, and credit/debit cards, while ensuring compliance with procedures.
  • Maintaining the cash drawer and reconciling transactions at the end of each shift.
  • Providing support to department managers by staying informed about new products and services.
  • Addressing customer inquiries regarding services and products or directing them to the appropriate personnel.
  • Managing customer complaints with professionalism and escalating issues when necessary.
  • Performing clerical duties and supporting other departments as needed.
  • Reporting any safety or operational concerns to management immediately.
  • Adhering to all company policies and completing required training and certifications.

QUALIFICATIONS

To be successful in this role, candidates should possess:

  • A high school diploma or equivalent experience.
  • Strong communication skills, both verbal and written.
  • Basic mathematical skills for handling transactions.
  • The ability to work well in a team environment and manage multiple tasks.

WORK ENVIRONMENT

The work environment is dynamic and requires adaptability to various tasks and responsibilities. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

NOTE: This description is not exhaustive and may be subject to change based on the needs of the dealership.



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