Software Technical Support Professional

3 weeks ago


Hudson, Massachusetts, United States Vision Government Solutions Inc Full time
About Vision Government Solutions Inc.

Vision Government Solutions Inc. is a leading high-tech firm that specializes in providing cutting-edge software and services to the public sector. We enable local communities to receive the necessary funding for maintaining roads, schools, and emergency services. Our organization is rapidly expanding, and we seek individuals to join our teams to contribute to our growth.

Estimated Salary: $60,000 - $80,000 per year, based on experience and qualifications.

Job Overview

The CAMA Software Support Specialist plays a critical role in delivering exceptional day-to-day software and database support to our growing customer base. The ideal candidate will apply troubleshooting and analysis techniques and procedures to resolve questions efficiently. This position requires knowledge of Vision's proprietary CAMA software and the appraisal process, including understanding the nuances from municipality to municipality. The specialist must exercise discretion and judgment for each separate support transaction and manage their workload effectively.

Main Responsibilities
  • Provide direct support to customers by answering software questions and ensuring complete resolution of software issues.
  • Act as the voice of the customer, advocating internally to drive the product roadmap and ensure it meets customer needs.
  • Focus on team processes to become increasingly more efficient in day-to-day activities.
  • Partner with newly implemented or upgraded customers to ensure a smooth transition.
  • Align with internal teams on company strategy and work with strategic customers to help Vision meet its goals.
Requirements and Qualifications
  • Experience in troubleshooting software application issues and ability to think critically under pressure.
  • Excellent written and oral communication skills, with the ability to communicate technical concepts clearly.
  • A strong sense of urgency and ability to take on multiple tasks at once, prioritizing the most critical.
  • Customer empathy and a passion for helping customers, refusing to give up until they are satisfied.
  • A highly positive attitude and desire to work in a fast-paced, collaborative environment.
  • An organized, detail-oriented approach to work.
  • A proven ability to learn additional technical concepts, such as SQL, Salesforce, JIRA, and Microsoft Office Suite.
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) match. As a telecommute/remote position, you will enjoy flexibility and autonomy while contributing to our growth.



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