Retail Team Member

5 days ago


Norwalk, Wisconsin, United States Sam's Club Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Assistant - Cart Attendant. In this role, you will play a critical part in ensuring our members have a positive shopping experience by providing exceptional service and support.

Key Responsibilities
  • Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed, informing members when products are unavailable, and offering alternative product options.
  • Maintain safety of facility by conducting safety sweeps, following procedures for handling merchandise, and correcting and reporting unsafe situations.
  • Provide member service by acknowledging the member and identifying member needs, assisting with purchasing decisions, and processing member purchases.
  • Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans and using the Open Door Policy.
What You'll Do

As a Member Assistant - Cart Attendant, you will be responsible for ensuring that our members have a seamless shopping experience. This includes:

  • Ensuring club pick up orders are filled and members are notified of any delays or issues.
  • Maintaining a clean and safe facility by conducting regular safety sweeps and reporting any hazards or issues.
  • Providing exceptional customer service by acknowledging members, identifying their needs, and assisting with purchasing decisions.
  • Complying with company policies and procedures by implementing related action plans and using the Open Door Policy.
Why Work at Sam's Club?

At Sam's Club, we offer a competitive pay rate, performance-based bonus awards, and a range of benefits to support your physical and mental well-being. Our benefits include:

  • Health benefits, including medical, vision, and dental coverage.
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Requirements

To be successful in this role, you will need:

  • Customer service experience, including operating a cash register and working with mobile retail applications.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong communication and problem-solving skills.
  • Ability to stand for long periods of time and lift up to 25 pounds.


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