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Loss Prevention Customer Service Associate

2 months ago


Oak Lawn, Illinois, United States HomeGoods Full time
Job Summary

We are seeking a highly skilled and motivated Loss Prevention Customer Service Associate to join our team at HomeGoods. As a Loss Prevention Customer Service Associate, you will be responsible for providing exceptional customer service while maintaining a strong partnership with store teams and Loss Prevention.

Key Responsibilities
  • Provide timely, courteous, and knowledgeable service to customers
  • Engage customers, providing support and creating a positive shopping environment
  • Provide an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
  • Observe accurate checkout procedures for customers and Associates
  • Communicate shrink-related concerns to Store Management and Loss Prevention
  • Maintain an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives
  • Coordinate and complete shrink-related activities in partnership with Store Management
  • Support and participate in store shrink reduction goals and programs
  • Promote a culture of honesty and integrity; maintain confidentiality
  • Encourage Associate use of shrink reduction resources
  • Promote safety awareness and support maintenance of a safe environment
  • Follow through on commitments; accomplish goals with minimum supervision
  • Adhere to all labor laws, policies, and procedures
Requirements
  • Excellent communication skills and good judgment
  • Ability to respond appropriately to changes in direction or unexpected situations
  • Standout colleague, working effectively with peers and supervisors to accomplish tasks
  • Able to work a flexible schedule to support business needs
  • 0-2 years retail or security experience
What We Offer

At HomeGoods, we offer a competitive salary and benefits package, including:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses

Those who meet service or hours requirements are also eligible for:

  • 401(k) match
  • Medical/dental/vision
  • HSA
  • Health care FSA
  • Life insurance
  • Short/long term disability
  • Paid parental leave
  • Paid holidays/vacation/sick
  • Auto/home insurance discounts
  • Scholarship program
  • Adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.