Loss Prevention Customer Service Associate

4 days ago


Oak Lawn, Illinois, United States HomeGoods Full time
Job Summary

We are seeking a highly skilled and customer-focused Loss Prevention Customer Service Associate to join our team at HomeGoods. As a key member of our Loss Prevention team, you will play a critical role in supporting a positive customer shopping experience and maintaining a strong store partnership with store teams and Loss Prevention.

Key Responsibilities
  • Provide timely, courteous, and knowledgeable service to customers, engaging them and creating a positive shopping environment.
  • Observe accurate checkout procedures for customers and associates, communicating shrink-related concerns to Store Management and Loss Prevention.
  • Maintain an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
  • Support and participate in store shrink reduction goals and programs, promoting a culture of honesty and integrity.
  • Encourage associate use of shrink reduction resources and promote safety awareness, supporting the maintenance of a safe environment.
  • Follow through on commitments, accomplishing goals with minimum supervision, and adhere to all labor laws, policies, and procedures.
Requirements
  • Excellent communication skills and good judgment.
  • Ability to respond appropriately to changes in direction or unexpected situations.
  • Standout colleague, working effectively with peers and supervisors to accomplish tasks.
  • Able to work a flexible schedule to support business needs.
  • 0-2 years retail or security experience.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Associate discount.
  • EAP.
  • Smoking cessation.
  • Bereavement.
  • 401(k) Associate contributions.
  • Child care & cell phone discounts.
  • Pet & legal insurance.
  • Credit union.
  • Referral bonuses.

Those who meet service or hours requirements are also eligible for:

  • 401(k) match.
  • Medical/dental/vision.
  • HSA.
  • Health care FSA.
  • Life insurance.
  • Short/long term disability.
  • Paid parental leave.
  • Paid holidays/vacation/sick.
  • Auto/home insurance discounts.
  • Scholarship program.
  • Adoption assistance.

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

This position has a starting pay range of $ to $ per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

At HomeGoods, we embrace the unknown⁠ - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

Discover Different means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.



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