Digital Experience Specialist I
2 days ago
ROLE SUMMARY
Neighborhood Credit Union is seeking a highly motivated and detail-oriented Digital Experience Specialist to join our team. As a Digital Experience Specialist, you will be responsible for providing exceptional member service and support through various digital channels, including online banking, mobile banking, and other digital platforms.
KEY RESPONSIBILITIES
1. Member Service and Support
• Provide timely and effective support to members through digital channels, including online banking, mobile banking, and other digital platforms.
• Respond to member inquiries and resolve issues in a professional and courteous manner.
2. Digital Channel Management
• Monitor and analyze digital channel performance, identifying areas for improvement and implementing changes to enhance member experience.
• Collaborate with internal teams to ensure seamless integration of digital channels with other credit union services.
3. Process Improvement
• Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
• Develop and implement new procedures and policies to ensure compliance with regulatory requirements.
4. Training and Development
• Provide training and support to internal teams on digital channel usage and best practices.
• Stay up-to-date with industry trends and developments, applying knowledge to improve digital channel performance.
QUALIFICATIONS
Education/Certification: High School graduate or equivalent
Required Knowledge: Knowledge of digital channel platforms, member service principles, and process improvement techniques.
Experience Required: Preferred one to two years of related experience.
Skills/Abilities: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in digital channel platforms.
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