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Information Technology Service Management Analyst

2 months ago

Boulder, Colorado, United States Leidos Full time

Position Overview

Leidos is in search of a Cybersecurity Service Management Engineer to join our team focused on delivering robust security solutions. This role is integral to the Security Engineering and Operations (SE&O) unit, which oversees the infrastructure and security mechanisms for our cybersecurity initiatives.

Key Responsibilities

  • Facilitate Service Management workflows and protocols to ensure prompt incident response and collaborate with engineering teams for the restoration of essential cybersecurity services.
  • Independently manage requests for authorized services, ensuring meticulous tracking of request data, maintaining customer satisfaction, and overseeing the status of requests until completion.
  • Generate incident reports upon receiving notifications of service disruptions, perform initial assessments, and, when feasible, take corrective actions to restore services. Collaborate with engineering teams to ensure swift resolution of all incidents.
  • Partner with engineering teams and the Information Systems Security Officer to enhance processes and response times for incidents and requests, while ensuring compliance with security standards.

Essential Qualifications

  • A Bachelor's degree in a relevant field such as science, technology, or engineering.
  • A strong interest in cybersecurity and the engineering of tools that support security operations.
  • Fundamental knowledge of networking, virtualization, and server and desktop management.
  • Ability to analyze data from diverse sources effectively.
  • Excellent written and verbal communication skills, with the capability to document and convey the status of requests and incident responses clearly.
  • - Candidates must be U.S. citizens with an active DOD Secret or Top-Secret clearance.

Desirable Qualifications

  • Experience with Red Hat Linux and Windows systems, particularly in server operations and maintenance.
  • Background in helpdesk support.
  • Experience working within a Security Operations Center as an analyst or engineer.
  • Familiarity with implementing and maintaining Next Generation Firewall features such as application-aware filtering, DNS, IPS, web filtering, and SSL inspection.
  • Proficiency with automation tools like Netbrain, Ansible, XSOAR, Fortimanager, and Panorama.
  • Experience managing SSL and IPSEC VPN clients and site-to-site VPNs.
  • Preferred experience with Zero Trust Network Access (ZTNA).
  • Knowledge of Fortinet and Palo Alto products.

Compensation Information

The salary range for this position is $65,000 to $117,500. This range serves as a general guideline and is not a guarantee of compensation. Factors influencing the final offer include job responsibilities, education, experience, skills, and internal equity.

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