Front Desk Representative

3 weeks ago

Strasburg, Virginia, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our valued guests. This role requires a strong ability to multitask, work in a fast-paced environment, and maintain a high level of professionalism at all times.

Key Responsibilities:
  • Register guests, make and modify reservations, and handle hotel operator and concierge duties.
  • Provide attentive, courteous, and efficient service to all guests, maximizing room revenue and occupancy.
  • Handle requests for information, mail, and messages in an efficient and courteous manner.
  • Answer guest inquiries about hotel services, facilities, and hours of operation.
  • Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
Requirements:
  • High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
  • Ability to multitask, be detail-oriented, and problem-solve in a fast-paced environment.
  • Effective communication and interpersonal skills.
  • Ability to work well in stressful, high-pressure situations.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A supportive and dynamic work environment.

Aimbridge Hospitality is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.

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