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Program Management Supervisor

2 months ago

Chesterfield Missouri, United States EVERSANA Full time
POSITION SUMMARY:

The Program Management Supervisor oversees the daily functions of a team, ensuring efficient operations through effective hiring, workflow management, and scheduling aligned with program requirements. This role is pivotal in maintaining compliance with performance metrics and contractual commitments, fostering high levels of satisfaction among clients and customers.

KEY RESPONSIBILITIES:
As a leader, the Supervisor is responsible for achieving business objectives through team efforts. The essential functions include:
  • Establishing clear goals and actionable plans with measurable outcomes.
  • Ensuring efficient task completion by managing team performance and resources.
  • Motivating team members to enhance their engagement and productivity.
  • Building a strong talent pipeline to meet future organizational needs.
  • Executing additional duties as assigned.

Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.

LEADERSHIP EXPECTATIONS:

Effective leaders in this role must possess both the necessary management skills and the emotional intelligence to align with the company’s core values. Responsibilities include:

  • Supervising a team to uphold high-quality standards in accordance with organizational policies and legal requirements.
  • Addressing employee concerns, providing evaluations, and coaching for performance improvement.
  • Monitoring performance indicators to ensure adherence to client contracts and satisfaction levels.
JOB EXPECTATIONS:

The Supervisor is expected to:

  • Manage the daily operations of the team effectively.
  • Facilitate onboarding and training for new team members on departmental protocols.
  • Identify and implement cross-training initiatives.
  • Schedule staff according to program needs and available resources.
  • Provide coaching and development through team meetings and one-on-one sessions.
  • Act as a point of escalation for complex customer complaints.
  • Engage with clients regarding operational performance as needed.
  • Continuously assess team efficiency and productivity, implementing improvements as necessary.
  • Encourage and foster teamwork across all organizational levels.
  • Adapt to a dynamic work environment while maintaining confidentiality and meeting deadlines.
  • Serve as a backup for team functions as required.

This outline reflects the general expectations of the position and is not exhaustive of all responsibilities that may be assigned.

WORK ENVIRONMENT AND DEMANDS:

The physical and mental demands associated with this role include:

  • Primarily sedentary work, requiring prolonged periods of sitting or standing.
  • Regular communication, both verbal and written, with attention to detail.
  • Ability to manage stress and adapt to changing circumstances.
  • Occasional lifting of items up to 25 pounds and performing repetitive motions.

This position operates within a professional office setting, utilizing standard office equipment. The work environment is typically moderate in noise level, with frequent interruptions and multiple priorities.

EVERSANA is dedicated to fostering a diverse workforce and is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.