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Senior Technical Program Manager

1 month ago

Chesterfield, Missouri, United States ServiceNow Full time
Job Summary

The ServiceNow Security Organization (SSO) is seeking a highly experienced Technical Program Manager to lead the delivery of world-class security solutions. As a Technical Program Manager, you will be responsible for taking small to large IT, Security, and Compliance programs/projects from original concept through final implementation. You will develop detailed program/project execution plans, manage all implementation processes, and provide overall communication and work with all areas affected by the program/project.

Key Responsibilities
  • Develop and execute program/project execution plans, including project financials, progress tracking, metrics, monitoring, change control process, testing, release to production, and delivery within budget constraints.
  • Provide overall communication and work with all areas affected by the program/project, including partners, business sponsors, and vendors.
  • Create status reporting to support project/program discussions at Steering Committee and Sponsor level.
  • Promote organizational understanding of Agile roles and help teams and individuals transitioning from waterfall to Agile.
  • Apply consistency and best practices through project initiation, planning, execution, and closing phases, promoting outcomes and benefit tracking.
  • Responsible for taking large security programs from business case through post-implementation.
  • Help streamline work processes to improve efficiency and consistency.
  • Engage with the business at different levels to understand technical needs, capture requirements, and coordinate prioritization.
  • Drive crucial conversations with senior executives in business and IT to define strategic business cases and measurable business outcomes.
  • Drive all PMO activities in coordination with a team of technical and non-technical professionals dedicated to the implementation and enablement of company-wide business support systems.
  • Develop standardized processes and methodologies for value-driven program management.
  • Lead the receiving, dispositioning, coordinating solution gathering, and project management of issues related to internal audits and red team engagements.

Requirements
  • MUST HAVE experience with M&A due diligence and integration.
  • 10+ years of hands-on project management experience.
  • 6-8 years of PM experience within a large to medium-sized software company.
  • Security experience preferred but not required.
  • Preferred candidate will have 4-5 years of experience with Security topics, compliance, and managing security projects.
  • Excellent organizational skills, solid attention to detail, and proven project management skills.
  • Must have excellent analytical and problem-solving skills with the ability to execute process improvements and solutions.
  • Proven success in working collaboratively, improving efficiency, and crafting/coordinating the implementation of ideas.
  • Experience managing multiple large programs/projects in enterprise environments delivering business applications for one or more departments.
  • Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with customer involvement.
  • Ability to guide teams and provide technical solutions while mitigating or removing hurdles/obstacles.
  • Experience overcoming project crises.
  • Demonstrated ability to lead extended groups of senior professionals in a matrixed organization.
  • An understanding of global cybersecurity themes, regulations, trends, tools, and terms.
  • Experience managing a portfolio of programs and projects.
  • Experience working with auditors and audit findings preferably focused on security is desirable.
  • Excellent teamwork, communication skills, problem-solving, conflict resolution management, active listening, time management, interpersonal skills, negotiation, and persuasion with demonstrated ability to partner with teams across the company.
  • Exceptional relationship-building skills with empathy and social awareness to successfully work with people and groups from various cultural backgrounds and locations worldwide.

Preferred Experience
  • Active holder of one or more professional designations or accreditations in relevant field, e.g., Certified Program Mgmt. Professional (PMP); CSPO (product owner) or CSSM (Scrum Master); Lean Six Sigma (LSS) Green/Black Belt.
  • NOW Platform Exp would be very nice to have.