Senior Business Solutions Consultant
3 weeks ago
About Kimberlite Partners, LLC
Kimberlite Partners is a pioneering leader in delivering cutting-edge managed services for Solution Providers and Software Publishers. Leveraging our proven Managed Application Consulting (MAC) approach, we empower businesses to thrive in the digital landscape. Our flagship service, DiamondCareTM, offers a high-touch, high-quality experience that sets us apart from the competition.
Established in 2020 by the executive leadership team of Demand Solutions Group (DSG), the #1 NetSuite Solution Provider before acquisition by NetSuite, Kimberlite Partners has built a strong foundation for growth. We are now seeking exceptional talent to join our team as we scale our operations and expand our offerings.
Senior Functional Consultant Role OverviewAs a Senior Functional Consultant, you will play a critical role in onboarding and leading ongoing subscription-based services engagements for our clients. Your primary responsibility will be to operate as the primary named resource, working closely with customers to identify opportunities for optimal leverage of their NetSuite investments.
Key Responsibilities:- Customer Advocate: Be an advocate for your customer, taking necessary actions to achieve desired outcomes. Continuously communicate progress and next steps to ensure seamless collaboration.
- Engagement Management: Lead intake of new customers, developing a roadmap of priorities and implementing solutions based on business goals. Manage ongoing priorities/tasks, provide regular status updates, and maintain case hygiene.
- Building Resilient Solutions: Hands-on remediation of identified customer NetSuite enhancements, including application configuration, scripting, and testing.
- Account Escalations: Support or respond to alerts, red flags, or account poor health, ensuring timely resolution and minimizing disruptions.
- Renewals: Delight customers to ensure renewal at the end of contracted terms, collaborating with Sales to showcase value and promote license expansions.
We offer a competitive salary range of $120,000 - $180,000 per annum, commensurate with experience, along with benefits, PTO, and profit-sharing units.
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