Bilingual Customer Service Representative
2 weeks ago
RemX is on the lookout for a Bilingual Customer Service Representative proficient in both Spanish and English. This role involves addressing customer inquiries, managing orders, resolving issues, and providing assistance with account-related questions, billing, cancellations, and more. The ideal candidate will maintain high standards of service quality to ensure customer satisfaction.
- Position: Bilingual Customer Service Representative (Fluent in Spanish & English)
- Employment Type: Direct Hire
- Compensation: $19 per hour
- Work Schedule: Monday to Friday, 9:30 AM to 6 PM
- Work Arrangement: Hybrid - On-site on Mondays and Tuesdays, Remote from Wednesday to Friday
Key Responsibilities
- Handle incoming calls and provide assistance to customers regarding inquiries related to insurance letters or charges, proof of coverage, and more.
- Verify coverage details through insurance websites and prepare documentation for data entry.
- Coordinate with agents to confirm Break in Coverage (BIC) dates.
- Support the Customer Service Coordinator as required.
- Assist in various other customer service queues as needed.
- Accountability: 50% focused on delivering exceptional customer service; 50% on achieving set goals and deadlines.
- Participate in departmental meetings as necessary.
- Foster and maintain professional relationships with clients and colleagues.
- Engage in additional related projects as assigned.
Qualifications
- Associate degree coupled with two years of relevant experience.
- Experience in the insurance sector is preferred.
RemX is the professional staffing division of EmployBridge, recognized as America's Leading Workforce Specialist. We understand that when our talent seeks their next opportunity, they are looking for more than just a paycheck. Our recruiters specialize in their fields and are dedicated to making the right match between candidates and companies, which is essential for long-term success.
We are committed to equal opportunity employment. We assess qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics.
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