IT Support Professional

3 days ago


Jersey City, New Jersey, United States The Peak Organization Full time
Job Overview

We are seeking a skilled Desktop Support Technician to join our team at The Peak Organization. As a key member of our IT services team, you will be responsible for providing technical assistance and support to clients.

Key Responsibilities:

  • Technical Support: Provide expert-level technical assistance with computer hardware and software, including troubleshooting and resolving issues for clients via phone, in person, or electronically.
  • Hardware and Software Management: Recommend hardware and software improvements, track customer issues and resolutions, and maintain accurate records of client interactions.

Requirements:

  • Minimum 2-3 years' experience in IT, customer service, or related fields, preferably in financial services or trading floor environments.
  • Excellent communication and problem-solving skills, with the ability to build rapport with clients and work effectively as part of a management team.
  • Punctual and reliable attendance, with strong time management and organizational skills.

Benefits:

  • Competitive hourly rate: $23-$24 per hour.
  • Opportunities for advancement and growth within our fast-paced, interactive, and hands-on work environment.

About The Peak Organization:

The Peak Organization is a leading Information Technology service provider for nation's top companies. We work with large teams of technicians coordinating IT projects for fortune 500 companies.



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