Operations Director

2 months ago

Laredo, Texas, United States SERCO OF TEXAS - LAREDO Full time
Job Description

Job Title: Operations Director

Job Summary:

The Operations Director will provide daily guidance and training to all staff at the SERCO-operated Workforce centers and direct the delivery of all client services, ensuring performances are met.

Key Responsibilities:

  • Supervise SERCO and non-SERCO staff, directing all client services of the workforce centers.
  • Coordinate program and personnel matters with designated entities, such as TWC, TDHS, TANF, etc.
  • Implement all workforce funding source rules and regulations as set by governing agencies, including DOL, USDA, TWC, and WSST.
  • Ensure staffing levels are adequate for the SERCO workforce centers, consistent with the One-Stop and system plan.
  • Cross-train staff in different functions and services of the career centers.
  • Conduct in-house program audits to ensure contractual compliance.
  • Ensure customers, employers, job seekers, and students are served in a business-like, respectful, and deserving manner.
  • Provide a customer-friendly environment at the career center.
  • Ensure all areas of the Workforce Centers are operational.
  • Coordinate outreach, recruitment, and marketing of center services.
  • Ensure performance levels are met for the universal and targeted population.
  • Coordinate the flow of client services through meetings with center staff.
  • Establish new linkages with community organizations and employer networks to secure supportive services.
  • Evaluate the service delivery system and provide input and feedback to the Project Director.
  • Submit site and weekly reports in support of management goals and objectives to the Project Director.
  • Develop and deliver specific integration plans and oversee the improvement of community partnerships with a focus on employer-driven workforce systems.
  • Establish community presence and increase outreach for workforce centers through community participation and participation in workforce development committees, taskforces, and policy development boards.
  • Plan and implement actions for continuous improvement.
  • Coordinate all management aspects of personnel, finance, purchasing, facility operations, and other management issues with appropriate staff.
  • Create and implement center systems and protocols that support all aspects of expected service delivery, customer service, budget, expenditure plans, performance attainment, quality, and adherence to compliance.
  • Develop and implement survey instruments to enable evaluation and monitoring of system performance, including Employer, Job-seeker, Partner Satisfaction Surveys, Community Partnership Council Surveys, Enterprise Seminar Surveys, and Community Focus Group Surveys.
  • Coordinate the flow of client services through meetings with center staff.
  • Facilitate compliance with contract provisions for each funding source.
  • Oversight and management of workforce center.
  • Responsible for daily service delivery by ensuring resource levels are adequate.
  • Works on business plans and their implementations and provides guidance and assistance for business services components.

Requirements:

  • Graduate from an accredited college or university with a Bachelor's Degree in Business or the Social/Behavioral Sciences preferred.
  • Minimum of three (3) years management experience with knowledge in the workforce development system or similar setting.
  • Familiar and sensitive to the unique needs of the target population.
  • Demonstrated supervisory skills and dedication to the issues facing workers, students, and employers.
  • Bilingual (English/Spanish) preferred.

Physical Demands and Work Environment:

  • PHYSICAL DEMANDS: While performing duties of the job, employees are occasionally required to stand; walk; sit; for long periods of time. Employees must be able to drive for extended periods of time. Employees must occasionally lift and/or move up to 25 pounds, must be able to set up display area.
  • WORK ENVIRONMENT: Fast-paced, demanding physically and mentally, will be in constant communication.

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