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Guest Services Representative

2 months ago

Chesapeake, Virginia, United States Delta Hotels by Marriott Full time
Position Overview:

The Front Desk Associate plays a vital role in ensuring a welcoming atmosphere for guests at Delta Hotels by Marriott. This position is essential for delivering exceptional service and maintaining the hotel's reputation for hospitality excellence.

Key Responsibilities:
  • Deliver outstanding service to guests consistently.
  • Welcome and register guests, ensuring their preferences are accommodated whenever feasible.
  • Possess a thorough understanding of reservation systems and procedures, including handling cancellations.
  • Efficiently manage guest check-ins and checkouts with a friendly demeanor.
  • Maintain accurate financial records, ensuring all transactions are balanced at the end of each shift.
  • Communicate special requests and late checkouts to the housekeeping team.
  • Receive and relay messages for guests promptly.
  • Provide information about hotel amenities, local attractions, and dining options.
  • Process room charges and payments accurately, adhering to company cash handling policies.
  • Keep the Front Desk area organized and hazard-free.
  • Maintain comprehensive knowledge of hotel services, room types, rates, and loyalty programs.
  • Exhibit professional telephone etiquette.
  • Be familiar with emergency procedures and protocols.
  • Perform additional tasks as assigned by management.
Qualifications:

To excel in this role, candidates should meet the following criteria:
  • A genuine desire to exceed guest expectations.
  • Excellent verbal and written communication skills.
  • Dependability and reliability in attendance.
  • Proficiency in computer systems.
  • A minimum of a high school diploma or equivalent.
  • Availability to work weekends and holidays.
About Delta Hotels by Marriott:

Delta Hotels by Marriott is dedicated to providing superior hospitality experiences. Our commitment to our employees is reflected in our extensive training programs and opportunities for career advancement. We value our associates as our greatest asset and strive to create a rewarding work environment. We offer competitive benefits, including medical, dental, vision, and a 401(k) plan with company matching.

Equal Opportunity Employer:

Delta Hotels by Marriott is an equal opportunity employer, committed to creating a diverse and inclusive workplace for all employees.