Transportation Service Coordinator
5 days ago
Salary: $40,000 - $60,000 per year
About Medstar TransportationMedstar Transportation is a leading provider of transportation services, committed to delivering safe and reliable rides since 1984. We offer various types of contracted transportation with wheelchair-accessible vans, buses, or sedans.
Job DescriptionAs a Transportation Service Coordinator, you will be responsible for coordinating the smooth flow of transportation services for our clients. This role involves answering incoming calls, assisting callers in a positive and helpful manner, assigning trips to the most efficient drivers, determining billing and eligibility of clients, and communicating with clients and drivers in a professional and friendly manner.
You will also be responsible for reviewing schedules, commenting on checklists provided, responding to driver texts promptly, resolving driver issues, reviewing vital information with staff before handing it off, communicating and coordinating with the Fleet Manager regarding vehicle services/repairs, monitoring the reservation inbox, and broker portals to ensure timely trip entries, finding coverage and reassigning trips when callouts happen, working with minimal supervision once trained, and performing other assigned tasks as needed.
Requirements- Excellent attendance and reliability in all aspects
- Knowledge of State, federal, DOT, and ADA regulations regarding transportation
- Customer service experience
- Excellent communication and written skills
- Proficiency in all necessary computer programs and dispatching software
- Working knowledge of Microsoft Office, especially Excel and Google Docs
- Typing speed of 40 WPM
- Bilingual (English/Spanish) preferred but not required
- Performance bonus
- Paid training
- 401(k)
- Health insurance
Option 1: 8 PM - 6 AM (Overnight Dispatcher)
Option 2: 12 PM - 8 PM
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