Customer Experience Representative

1 month ago


Flowood, Mississippi, United States Downtown Jackson Partners Inc Full time
Job Summary

We are seeking a highly skilled Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for providing exceptional customer service to our members and providers.

Key Responsibilities
  • Provide customer support and resolve issues in a timely and effective manner.
  • Respond to customer inquiries and provide product and service information.
  • Identify opportunities to improve member and provider experiences.
  • Work collaboratively with other departments to achieve team goals.
  • Meet attendance and schedule adherence expectations.
Requirements
  • HS Diploma or equivalent combination of education and experience.
  • 0-1 year of customer services and/or sales experience.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent communication and problem-solving skills.
Preferred Qualifications
  • Associate's Degree or equivalent combination of education and experience.
  • 1-3 years of customer service experience.
  • Knowledge of Salesforce, Pega, and other CRM systems.
About Us

Downtown Jackson Partners Inc is an Equal Opportunity Employer (EOE) M/F/D/V. We offer a competitive benefits and compensation package to our employees.



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