Customer Experience Representative
1 month ago
We are seeking a highly skilled Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for providing exceptional customer service to our members and providers.
Key Responsibilities- Provide customer support and resolve issues in a timely and effective manner.
- Respond to customer inquiries and provide product and service information.
- Identify opportunities to improve member and provider experiences.
- Work collaboratively with other departments to achieve team goals.
- Meet attendance and schedule adherence expectations.
- HS Diploma or equivalent combination of education and experience.
- 0-1 year of customer services and/or sales experience.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Excellent communication and problem-solving skills.
- Associate's Degree or equivalent combination of education and experience.
- 1-3 years of customer service experience.
- Knowledge of Salesforce, Pega, and other CRM systems.
Downtown Jackson Partners Inc is an Equal Opportunity Employer (EOE) M/F/D/V. We offer a competitive benefits and compensation package to our employees.
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