Housekeeping Associate
5 days ago
Job Summary
The House Attendant is a vital member of the Highgate team, responsible for ensuring the cleanliness and maintenance of our properties. As a Housekeeping Associate, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable.
Key Responsibilities
- Maintain the cleanliness and organization of all assigned areas, including guestrooms, public spaces, and equipment.
- Deliver items to guestrooms, including express checkout, newspapers, and other amenities.
- Assist with luggage handling and respond to guest requests in a friendly and efficient manner.
- Handle lost and found items according to hotel standards.
- Clean guestrooms as needed and maintain a high level of cleanliness throughout the property.
- Participate in emergency procedures and maintain knowledge of hotel protocols.
- Ensure the proper functioning of hotel equipment and maintain storage areas.
- Complete special projects as assigned by the Housekeeping Manager.
- Provide exceptional guest service and ensure overall guest satisfaction.
Requirements
- High School diploma or equivalent and/or experience in a hotel or related field preferred.
- Ability to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Effective communication skills, both verbal and written, with all levels of employees and guests.
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