Front Desk Service Representative

6 days ago


Bismarck, North Dakota, United States Fairfield Bismarck South Full time

**Job Summary:**

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites Bismarck South. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience.

In this role, you will have the opportunity to work in a fast-paced environment, handling multiple tasks simultaneously, and working collaboratively with other departments to deliver outstanding results. If you possess a positive attitude, excellent communication skills, and a passion for delivering exceptional customer service, we encourage you to apply.

**Responsibilities:**

  • Register guests and provide assistance with room reservations, check-ins, and check-outs.
  • Answer guest inquiries about hotel services, facilities, and hours of operation.
  • Handle requests for information, mail, and messages in an efficient and courteous manner.
  • Maintain accurate records and logs, including room assignments, guest information, and any issues or concerns.
  • Participate in emergency procedures as required.

**Requirements:**

  • High School diploma or equivalent required.
  • Experience in a hotel or related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
  • Demonstrate the ability to multi-task, be detail-oriented, and problem-solve effectively.

**Benefits:**

  • A competitive salary range of $25,000 - $35,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life insurance, and paid time off.


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