Front Desk Service Representative
6 days ago
**Job Summary:**
We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites Bismarck South. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience.
In this role, you will have the opportunity to work in a fast-paced environment, handling multiple tasks simultaneously, and working collaboratively with other departments to deliver outstanding results. If you possess a positive attitude, excellent communication skills, and a passion for delivering exceptional customer service, we encourage you to apply.
**Responsibilities:**
- Register guests and provide assistance with room reservations, check-ins, and check-outs.
- Answer guest inquiries about hotel services, facilities, and hours of operation.
- Handle requests for information, mail, and messages in an efficient and courteous manner.
- Maintain accurate records and logs, including room assignments, guest information, and any issues or concerns.
- Participate in emergency procedures as required.
**Requirements:**
- High School diploma or equivalent required.
- Experience in a hotel or related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
- Demonstrate the ability to multi-task, be detail-oriented, and problem-solve effectively.
**Benefits:**
- A competitive salary range of $25,000 - $35,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life insurance, and paid time off.
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