Computer Equipment Support Specialist III

4 weeks ago


Fort Eustis Newport News VA USA, United States Kupono Government Services Full time

The Alaka`ina Foundation Family of Companies is seeking a skilled Computer Equipment Support Operations III to provide top-notch support services to our government customer at a secure facility.

Key Responsibilities:

  • Provide desktop support services and respond to and resolve service requests in a timely manner.
  • Enter tasks into the Remedy action request system to create tickets that describe the work to be performed.
  • Operate the Service Desk with Tier II systems support, including providing on-site services for walk-in inquiries.
  • Manage accounts on the Remedy action request system and coordinate with the customer to resolve work requests.
  • Provide problem resolution services in equipment maintenance, software, and network infrastructure, including hardware and software installation and upgrades, troubleshooting, system configuration, and database design and maintenance.
  • Perform analytical, evaluation, management, and maintenance duties related to local network system components, software, peripherals, and automated data processing and communications equipment.
  • Implement solutions to reported and discerned problems on this and related equipment/networks.
  • Perform network management responsibilities, including on-site monitoring of systems workload, system hardware component installation, configuration, and operation.

Requirements:

  • IAT-II certification (CCNA Security, Security+ CE, GSEC, GIC SP, S SCP, CySA+)
  • Active Secret Clearance

Kupono Government Services offers a competitive salary, 401K plan with company match, medical, dental, disability, and life insurance coverage, tuition reimbursement, paid time off, and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer and a proud supporter of diversity and inclusion.



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