Computer Equipment Support Specialist III
4 weeks ago
The Alaka`ina Foundation Family of Companies is seeking a skilled Computer Equipment Support Operations III to provide top-notch support services to our government customer at a secure facility.
Key Responsibilities:
- Provide desktop support services and respond to and resolve service requests in a timely manner.
- Enter tasks into the Remedy action request system to create tickets that describe the work to be performed.
- Operate the Service Desk with Tier II systems support, including providing on-site services for walk-in inquiries.
- Manage accounts on the Remedy action request system and coordinate with the customer to resolve work requests.
- Provide problem resolution services in equipment maintenance, software, and network infrastructure, including hardware and software installation and upgrades, troubleshooting, system configuration, and database design and maintenance.
- Perform analytical, evaluation, management, and maintenance duties related to local network system components, software, peripherals, and automated data processing and communications equipment.
- Implement solutions to reported and discerned problems on this and related equipment/networks.
- Perform network management responsibilities, including on-site monitoring of systems workload, system hardware component installation, configuration, and operation.
Requirements:
- IAT-II certification (CCNA Security, Security+ CE, GSEC, GIC SP, S SCP, CySA+)
- Active Secret Clearance
Kupono Government Services offers a competitive salary, 401K plan with company match, medical, dental, disability, and life insurance coverage, tuition reimbursement, paid time off, and 11 paid holidays.
We are an Equal Opportunity/Affirmative Action Employer and a proud supporter of diversity and inclusion.
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