Field Service Engineer 2 Position

20 hours ago

Columbus, Ohio, United States Intuitive Full time
Intuitive Field Service Engineer 2

Estimated Salary: $85,000 - $110,000 per year

The ideal candidate will have a strong background in electro-mechanical systems and excellent customer service skills. As a Field Service Engineer 2 at Intuitive, you will be responsible for installing, supporting, troubleshooting, repairing, and maintaining all our products within your designated area of responsibility.

About Intuitive

We are a pioneer and market leader in robotic-assisted surgery, committed to making a difference in the lives of patients and healthcare professionals worldwide. Our team is united behind our mission to expand the potential of physicians to heal without constraints.

As a member of our dedicated team, you will have the opportunity to work closely with our valued customers, providing technical expertise, resolving issues, and delivering outstanding support. We strive to foster an inclusive culture built around diversity of thought and mutual respect.

Job Description

**Primary Function of Position**:

  • Install, support, troubleshoot, repair, and maintain all our products within your designated area of responsibility.
  • Ensure that all service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations.

**Essential Job Duties:**

  • Understand and comply with all department and company policies.
  • Provide management with a quarterly review and assessment of your assigned area of responsibility.
  • Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders.
  • Complete all administrative tasks in the required time frame.
  • Provide technical support to end-users and other Intuitive employees.
  • Conduct training sessions at Intuitive facilities, training centers, and hospitals.
  • Perform various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades.
  • Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframes.
  • Coordinate and perform system and hardware delivery and installation.
  • Competent in knowledge and implementation of O.R. protocol and HIPAA standards.
  • Complete all administrative duties, which include, but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within specified timeframes.
  • Maintain all Intuitive-provided items, such as issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets.
  • Support and collaborate with Intuitive teams to facilitate company goals; eg. Assist Sales teams with trade show support, assist Genesis teams with sterile reprocessing training, provide hospital contacts to other Intuitive teams, etc...
  • Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and identify efficiencies.
  • Complete all required or assigned training, including equipment training for all Intuitive products, Intuitive Surgical University classes, and professional development courses as directed by management.

**Required Skills and Qualifications:**

  • Demonstrated ability to work effectively as part of a team, collaborating with colleagues, customers, and other stakeholders to achieve common goals.
  • Demonstrated ability to identify, analyze, and resolve technical issues efficiently, utilizing proven problem-solving skills and critical thinking abilities.
  • Solid time management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to detail.
  • Ability to Travel up to 70% and within the travel and expense policy as required by management to fulfill the specific needs of the role.
  • Willingness to perform ad hoc tasks assigned by management.
  • Reside within a reasonable distance, typically within 30 miles, of the assigned territory location or other designated area as required by management to fulfill the specific needs of the role.
  • Ability to work a flex shift, second shift, or other type of shift as required by management to fulfill the specific needs of the role.
  • Demonstrate individual characteristics expected of Intuitive personnel (eg. Character, capacity, energy, experience).
Working Conditions
  • Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs.
  • Clean driving record.
  • Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms.
  • Compliance with all necessary vaccination requirements as mandated by the vendor credentialing process.

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