Contact Center Operations Manager

About MCI CareersMCI Careers is a dynamic organization that helps customers take on their CX and DX challenges differently. We create industry-leading solutions that deliver exceptional experiences and drive optimal performance.Job OverviewThis role is a high-growth opportunity for an experienced professional to lead our contact center operations team. The...

Job Title: Contact Center ManagerAbout MCIMCI is a leading business process outsourcing and software development organization. We are committed to creating a high-energy work environment that fosters innovation and growth.Job SummaryWe are seeking an experienced Contact Center Manager to oversee the management and development of supervisors and operational...

About the JobWe are seeking a highly skilled Contact Center Director to lead our team in delivering exceptional customer experiences. As a key member of our organization, you will be responsible for managing and developing supervisors and operational management to ensure seamless contact center operations.This is an exciting opportunity to join a fast-paced...

About the RoleMCI Careers is seeking a highly motivated Contact Center Supervisor to oversee the daily operations of our contact center and lead a team of agents. This role will focus on providing excellent customer service, resolving issues, and driving sales growth.Key Responsibilities- Supervise and manage a team of agents to ensure exceptional customer...

Key ResponsibilitiesThe Customer Service Team Lead will be responsible for:Leading a team of customer service agents to ensure that our clients receive exceptional serviceManaging metrics, performance criteria, policies, and procedures to improve call center productivity continuouslyMotivating and developing a team of customer service...

About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Contact Center Professional. As a key member of our Contact Center, you will be responsible for providing exceptional customer service and support to clients across the country.Key Responsibilities:Provide timely and effective solutions to customer...

Contact Center Agent RoleAt Mass Markets, we are committed to providing exceptional customer service and support. We are seeking a skilled and customer-focused Contact Center Agent to join our team. As a Contact Center Agent, you will be responsible for handling inbound and outbound calls, emails, and chats in a courteous, timely, and professional...

**Job Description:** Contact Center AgentAs a Contact Center Agent at Mass Markets, you will be the primary point of contact for our customers. You will handle incoming calls, respond to emails, and provide support via chat.Responsibilities:Respond to customer inquiries and issues in a timely and professional manner.Resolves customer complaints and concerns...

We are seeking a dedicated and results-driven Contact Center Agent to join our team in Wichita, Kansas. As a Contact Center Agent, you will play a key role in delivering exceptional customer service and support to our clients.About the JobIn this role, you will be responsible for handling customer inquiries, resolving complaints, and providing general...

As a Contact Center Representative at Mass Markets, you will play a crucial role in delivering exceptional customer service. Key responsibilities include handling customer inquiries, resolving issues, and providing solutions that meet their needs. The estimated salary for this role is $48,000 - $58,000 per year, based on your level of experience.To excel in...

Job RequirementsTo be considered for this role, you must have a minimum of 3 years of total call center experience or 1 year of call center management experience. A degree in business administration or a related field is preferred.You will possess excellent leadership skills, a strong understanding of customer service principles, and the ability to work...

About the RoleAs a Customer Service Representative at OneMCI, you will be the primary point of contact for our customers, handling their inquiries, resolving their issues, and providing them with accurate and timely information about our products and services. You will work closely with internal teams to resolve complex customer issues and collaborate with...

About the JobThis is an exciting opportunity to work with a leading company in the industry. As a Contact Center Specialist, you will have the chance to develop your skills, work with a diverse range of customers, and contribute to the growth and success of our organization.

At Mass Markets, you'll excel as a Contact Center Representative by handling inbound and outbound contacts in a professional manner. A key aspect of this role is ensuring first call resolution through problem-solving and effective call handling.We're looking for individuals who can research systems to find missing information and coordinate with other...

Mass Markets is seeking a motivated Contact Center Associate to join our team. As a key member of our support team, you will play a critical role in providing timely and professional service to our customers.We are committed to hiring individuals who are passionate about delivering exceptional customer experiences. Our ideal candidate will have excellent...

Job OverviewAs a Contact Center Agent with MCI Careers, you will play a critical role in delivering exceptional customer experiences through various communication channels. You will be responsible for handling customer inquiries, resolving issues, and upselling/cross-selling products and services.This is an exciting opportunity to develop your skills and...

About Us: At MCI Careers, we believe in empowering our employees to deliver exceptional customer experiences and drive business growth. As a Contact Center Representative I, you will play a vital role in achieving this goal by providing top-notch service to our customers. With a focus on teamwork, innovation, and continuous improvement, we strive to create...

Job DescriptionAs a Contact Center Specialist at Mass Markets, you will play a crucial role in providing exceptional customer service to our clients. Your primary responsibilities will include handling inbound and outbound contacts, researching systems to find missing information, and coordinating with other departments to resolve issues when needed. You...

Job Summary:We are seeking an experienced Customer Service Supervisor I to join our team at MCI Careers. As a leader in the contact center industry, we offer competitive salaries, comprehensive benefits, and opportunities for professional growth and development.Benefits PackageWe offer a range of benefits to support our employees' physical, emotional, and...

As a Contact Center Professional at Mass Markets, you will play a critical role in providing exceptional customer experiences and driving business results.We are looking for a motivated and detail-oriented individual who can work effectively in a team environment and communicate clearly with customers and colleagues.The estimated annual salary for this...