IT Support Specialist

5 days ago


Lexington, Kentucky, United States Advanced Automation Consulting Full time
Job Title: IT Support Analyst

We are seeking a highly skilled IT Support Analyst to join our team at Advanced Automation Consulting, Inc. in Columbia, SC.

Key Responsibilities:

  • Provide technical support to staff members via phone, email, or ticketing system
  • Perform tier I/II/III assistance/troubleshooting via remote software
  • Maintain/Support/Deploy IT hardware and software for staff as needed
  • Handle problem recognition, research, isolation, resolution, and follow-up for incidents and requests
  • Responsible for maintaining/updating support services documentation
  • Responsible for escalations to third-party vendors for additional support or technical dispatch as needed
  • Participate in on-call after-hours support rotation

Requirements:

  • AS/BS in Computer Science, Computer Engineering, or related technical discipline, or equivalent work experience
  • Windows OS support knowledge and experience
  • Knowledge and experience with ticket system platforms preferred (Servicenow/Freshservice)
  • Basic knowledge of Cat5 wiring and terminating a plus
  • Basic understanding of Networking and IT infrastructure a plus

About Us:

Advanced Automation Consulting, Inc. is an IT Consulting Services firm focused on the long-term success of our clients and consultants. We operate at the highest level of integrity at all times, strive to be the *Best of the Best* in all that we do, and are the Best Value service provider to our clients.



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