IT Support Specialist
5 days ago
We are seeking a highly skilled IT Support Analyst to join our team at Advanced Automation Consulting, Inc. in Columbia, SC.
Key Responsibilities:
- Provide technical support to staff members via phone, email, or ticketing system
- Perform tier I/II/III assistance/troubleshooting via remote software
- Maintain/Support/Deploy IT hardware and software for staff as needed
- Handle problem recognition, research, isolation, resolution, and follow-up for incidents and requests
- Responsible for maintaining/updating support services documentation
- Responsible for escalations to third-party vendors for additional support or technical dispatch as needed
- Participate in on-call after-hours support rotation
Requirements:
- AS/BS in Computer Science, Computer Engineering, or related technical discipline, or equivalent work experience
- Windows OS support knowledge and experience
- Knowledge and experience with ticket system platforms preferred (Servicenow/Freshservice)
- Basic knowledge of Cat5 wiring and terminating a plus
- Basic understanding of Networking and IT infrastructure a plus
About Us:
Advanced Automation Consulting, Inc. is an IT Consulting Services firm focused on the long-term success of our clients and consultants. We operate at the highest level of integrity at all times, strive to be the *Best of the Best* in all that we do, and are the Best Value service provider to our clients.
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