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Audio-Visual Systems Engineer
2 months ago
Company Overview:
Visa stands as a global frontrunner in payment solutions and technology, facilitating over 259 billion secure payment transactions annually across more than 200 nations. Our vision is to connect the globe through innovative, reliable, and secure payment networks, empowering individuals, businesses, and economies to flourish.
Position Summary:
The Corporate IT – Workplace Technology division is seeking an Audio-Visual Engineer to contribute to the design, implementation, maintenance, and support of conference rooms and specialized AV systems, primarily centered around MS Teams. Our objective is to enhance the employee experience by modernizing video conferencing solutions suitable for a hybrid work environment. We are committed to ensuring secure and effective real-time collaboration for all Visa employees and partners, while continuously pushing the boundaries of technology to shape the future of hybrid work.
Key Responsibilities:
This role will primarily support the US-West region from our San Francisco office, contributing to the establishment of global AV standards. The ideal candidate will manage escalated AV issues, assist in solution design, engage in office buildouts, participate in AV research and development, and provide necessary support under our global support framework. Enhancing efficiency, service delivery, and the overall user experience will be essential. We are looking for a candidate who can significantly influence the end-user experience, standardize systems and practices, and has a genuine passion for AV technology.
This position will also play a vital role in representing unified communications (UC) and audio-visual (AV) within Corporate IT, collaborating with PMO, Corporate Services, Information Security, external suppliers, and internal stakeholders. We seek an individual who not only excels in teamwork but also demonstrates leadership qualities, critical thinking, and curiosity in problem-solving, contributing to a solution-oriented environment while maintaining effective communication.
Qualifications:
Basic Requirements:
- Bachelor's degree or 3+ years of relevant experience.
- Minimum of 2 years of experience in IT AV support, interfacing with end-users to resolve technical issues, conducting preventative maintenance, and enhancing related processes.
- Experience in troubleshooting AV systems, providing end-user training, and offering technical support for corporate events.
- Experience in large-scale rollouts, deploying/installing new solutions, and improving operational workflows.
- Strong understanding of modern AV principles, signal flow, network protocols, and IT administration.
- Excellent verbal and written communication skills, with experience in data analysis, reporting, and presentations.
- 4+ years as an audio-visual technician/specialist in a corporate environment or AV integration company.
- Proven ability to troubleshoot corporate AV systems and conduct root-cause analysis.
- Experience with system administration tools and configuring/testing changes for hardware systems and related SaaS platforms.
- Experience in opening new offices, managing AV integrators, and performing system commissioning.
- Familiarity with AV design, CAD drawings, and interpreting schematics.
- Ability to scale processes and create efficiencies, leading efforts to enhance workflows and conduct operational training.
- Knowledge of Windows OS as it pertains to corporate AV systems.
- Familiarity with QSYS and Logitech products.
- Experience with MS Teams and related administrative roles.
- Relevant certifications or advanced degrees are advantageous.
Additional Information:
Work Hours: Varies based on departmental needs.
Travel Requirements: This role may require travel up to 10% of the time.
Mental/Physical Requirements: This position will be performed in an office environment, requiring the ability to sit and stand at a desk, communicate effectively, and operate standard office equipment.
Visa is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
