Program Director Nonclinical Service Line Manager

1 week ago

Irving, Texas, United States Christus Health Full time

Job Summary:

This role is responsible for overseeing the day-to-day operations of the Family Road Program, including staff schedules, class schedules, community contacts, volunteer program coordination, and financial performance tracking. The Program Director will work closely with the Center's Management Team to ensure consistent efforts to maximize resource utility in serving the community.

Key Responsibilities:

  • Meet expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
  • Participate in planning the information system vision and strategy of the organization.
  • Develop and manage detailed budgets, tracking all capital and operational expenditures and regularly reporting the budgetary status of all assigned project budgets.
  • Ensure all core IT Service Management functions and processes are followed and performance indicators are on track as it relates to Incident, Problem, Request, and Knowledge management.
  • Provide oversight to these processes by creating multi-disciplinary product teams of highly professional individuals to provide both technical and application support for assigned clinical systems used within CHRISTUS Health.
  • Define boundaries, set priorities, plan, and manage multiple projects.
  • Develop detailed project schedules for all assigned projects, mapping dates and resources to tasks.
  • Monitor progress and resolve approved deviations from the plan.
  • Demonstrate a solutions-oriented approach in delivering support services by understanding the services offered within CHRISTUS Health organization.
  • Manage resource forecasting for business and financial resources determining gaps in resources, skills, or training and developing strategies to fill those gaps and positions.
  • Plan, prioritize, manage, and schedule projects, service requests, and routine assignments.
  • Assign technical, supervisory, administrative, and financial resources to meet approved corporate and regional schedules and goals.
  • Develop and implement effective written mechanisms to document and report on all plans, priorities, schedules, and the current status of all projects and assignments.
  • Assist with the development, implementation, communication, and promotion of strategic and tactical plans.
  • Recruit, train, motivate, evaluate, and retain a staff of highly skilled information systems professionals.
  • Terminate staff as required.
  • Provide ongoing leadership and motivation to ensure that the staff is focused committed and capable of producing the expected results.
  • Create and maintain a teamwork environment conducive to productive output, successful staff advancement, and a rewarding work experience.
  • Establish and enforce department policies, procedures, and standards.
  • Interface with and support staff in all areas and at all levels in the definition of requirements, selection, design, development, implementation, and support of information systems.
  • Provide technical oversight of system architectural development and technical guidance on problem definition and resolution.
  • Provide effective oral and written communications to staff to facilitate understanding, ownership, and accomplishment of project goals and objectives.
  • Demonstrate strong interpersonal skills, possess good negotiating skills, and promote teamwork among subordinates; monitor Associate feedback to ensure the effectiveness of communication and understanding of organizational direction and expectations.
  • Develop and implement standards and procedures for technical problem-solving tools and communication techniques.
  • Maintain follow-up process for system deficiencies and end-user trouble reports.
  • Analyze and recommend procedural standards and changes to enhance user tasks and correct problem areas, as they become known.
  • Contact vendors regarding service issues to receive support information or assistance.
  • Contract Negotiations - Assist in the negotiation of contracts for the acquisition of information systems, including software, hardware, and support services, following established processes.
  • Establish and monitor department quality objectives, milestones, and benchmarks.
  • Develop and implement effective tools to measure performance against these standards, and to document and regularly report on all plans, priorities, schedules, budgets, staff assignments, programs, and the current status of projects and routine assignments.
  • Teamwork - Maintain and demonstrate good teamwork on assigned projects through actions and job performance.
  • Customer Service - Lead in the development and administration of an effective Customer Service Plan which includes provisions to accept, record, prioritize, assign, track, resolve, and report on customer service problems and issues.
  • Lead in the establishment of departmental programs, which promote and emphasize the commitment to exceptional customer service standards.
  • Ability to translate objectives and tasks into priority project planning and manage multiple projects.
  • Ability to understand and manipulate financial analysis.
  • Excellent communication and project management skills.
  • Ability to work on assignments independently and collaboratively in a team environment.
  • Meeting deadlines in high-pressure environment.
  • Ability to operate in a complex, dynamic environment.
  • Other - Perform other duties and special projects as assigned by the Director of Operational Support.

Job Requirements:

Education/Skills

  • Bachelor's degree required.

Experience

  • Minimum of 5 to 8 years of contract negotiating experience either in a hospital setting, a healthcare company, working with a healthcare IDN or GPO required.
  • Minimum of 3 years of experience managing [APPLICABLE DISCIPLINE] strategic sourcing events and negotiation of [APPLICABLE DISCIPLINE] agreements required.
  • Extensive experience negotiating and drafting favorable contract terms and competitive pricing with top medical device/product manufacturers and/or service providers required.
  • Strong relationship building with key stakeholders and the ability to articulate all aspects of projects preferred.
  • A proven track record of successfully managing and delivering multiple, concurrent sourcing projects, activities, and tasks on time, within scope, and within budget preferred.
  • Demonstrated a high level of project accountability and ownership from inception through completion preferred.
  • Demonstrated ability to develop detailed work plans, including project milestones, risk assessment/management plans, and project timelines preferred.
  • Demonstrated ability to analyze and interpret product specifications, quotes and cost estimates preferred.
  • Experience with formal solicitations, including bids and requests for proposals preferred.
  • Excellent analytical, organizational, presentation, customer service, collaboration, and written and verbal communication skills, and the ability to prioritize work and pay attention to detail preferred.
  • Demonstrated skill and ability in understanding stakeholders' needs and meeting them within policy guidelines and in building collaborative team relationships preferred.

  • Orthopedic and Spine Service Line Clinical Program Director

    1 month ago

    Irving, Texas, United States Christus Health Full time

    Job Summary:This role reports to the System Director, Clinical Supply Chain. The Clinical Supply Chain Director - Orthopedic and Spine Service Line will be responsible for providing strategic leadership and management of the service line clinical utilization program and service line, while providing support for the implementation of service line projects....

  • Program Director Clinical Service Line- Orthopedic and Spine Specialist

    1 month ago

    Irving, Texas, United States Christus Health Full time

    Job SummaryThis role reports to the System Director, Clinical Supply Chain. The Program Director Clinical Service Line will be responsible for providing management and development of the service line clinical utilization program and service line while providing support for the implementation of the service line projects either identified by the internal...

  • Clinical Supply Chain Director

    2 weeks ago

    Irving, Texas, United States Christus Health Full time

    Job SummaryThis role reports to the System Director, Clinical Supply Chain. The Program Director Clinical Service Line will be responsible for providing management and development of the service line clinical utilization program and service line while providing support for the implementation of the service line projects either identified by the internal...

  • Clinical Supply Chain Director

    1 month ago

    Irving, Texas, United States Christus Health Full time

    Job Summary:This role reports to the System Director, Clinical Supply Chain. The Clinical Supply Chain Director - Orthopedic and Spine Service Line will be responsible for providing strategic leadership and management of the service line clinical utilization program and service line, while providing support for the implementation of service line projects....

  • Clinical Supply Chain Director

    1 month ago

    Irving, Texas, United States Christus Health Full time

    Job Summary:This role reports to the System Director, Clinical Supply Chain. The Clinical Supply Chain Director - Orthopedic and Spine Service Line will be responsible for providing strategic leadership and management of the service line clinical utilization program and service line, while providing support for the implementation of service line projects....

  • Clinical Supply Chain Director

    4 weeks ago

    Irving, Texas, United States Christus Health Full time

    Job SummaryThis role reports to the System Director, Clinical Supply Chain. The Clinical Supply Chain Director will be responsible for managing and developing the clinical utilization program and service line, providing support for the implementation of service line projects. This position will coordinate and manage clinical projects, representing the...

  • Global Director of Talent Management

    7 days ago

    Irving, Texas, United States Caterpillar Financial Service Corp Full time

    Job Title: Global Director of Talent ManagementCareer Area: Human ResourcesJob Description:Career Area: Human ResourcesJob Summary:The Global Director of Talent Management leads the development and implementation of talent strategies supporting a 35,000+ employee workforce, providing expertise on succession planning policies and practices, and leading...

  • Accounting Program Director

    4 weeks ago

    Irving, Texas, United States Christus Health Full time

    Job SummaryThe Program Director Accounting will oversee the activities of 1-2 accounting teams, each led by an Accounting Manager who will report directly to the Program Director Accounting. This role will report to either an Accounting Director or the System Director of Accounting, depending on their specific responsibilities as outlined below.Key...

  • Accounting Program Director

    3 weeks ago

    Irving, Texas, United States Christus Health Full time

    Job SummaryThe Program Director Accounting will oversee the activities of 1-2 accounting teams, each led by an Accounting Manager who will report directly to the Program Director Accounting. This role will report to either an Accounting Director or the System Director of Accounting, depending on their specific responsibilities as outlined below.Key...

  • Program Management Lead

    2 weeks ago

    Irving, Texas, United States Citigroup Inc Full time

    Job SummaryThe Program Management Lead is a key role within Citigroup Inc. responsible for overseeing the planning, directing, and coordination of day-to-day activities of running a program or portfolio of programs.Key ResponsibilitiesSupports the development and implementation of program plans, ensuring they meet business needs and objectives.Assesses and...

  • Clinical Supply Chain Director

    4 weeks ago

    Irving, Texas, United States Christus Health Full time

    Job SummaryThis role reports to the System Director, Clinical Supply Chain. The Program Director Clinical Service Line will be responsible for providing management and development of the service line clinical utilization program and service line while providing support for the implementation of the service line projects either identified by the internal...

  • Perinatal Services Program Manager

    1 week ago

    Irving, Texas, United States CHRISTUS Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Perinatal Services Program Manager to join our team at CHRISTUS Health. As a key member of our leadership team, you will be responsible for developing and implementing perinatal nursing initiatives that drive excellence in patient care and outcomes.Key ResponsibilitiesDevelop and implement strategic...

  • Service Line Specialist

    3 weeks ago

    Irving, Texas, United States Metasys Technologies Full time

    Job Title: Other Service LineMetasys Technologies is seeking a highly skilled Service Line Specialist to join our team.Responsibilities:Develop and maintain strong understanding of claims processing with a focus on Pharmacy Benefit Management (PBM) and benefits testing.Comprehend client business requirements and client adjudication systems for accurate...

  • Program Management Director

    3 weeks ago

    Irving, Texas, United States Mitchell Martin Inc. Full time

    Program Management LeadAt Mitchell Martin Inc., we are seeking a highly skilled Program Management Lead to join our team. As a key member of our organization, you will be responsible for planning, directing, and coordinating the day-to-day activities of running a program or portfolio of programs.Key Responsibilities:Identify stakeholders and key...

  • Regional Senior Service Director

    2 weeks ago

    Irving, Texas, United States FleetPride Full time

    Job Title: Regional Senior Service DirectorFleetPride is seeking a highly skilled and experienced Regional Senior Service Director to lead the overall sales and operations within a defined region for our service business unit. This role will be responsible for growing sales, improving operational efficiency, and fostering a customer-centric culture across...

  • Global Director of Talent Management

    4 days ago

    Irving, Texas, United States Caterpillar Full time

    About the RoleCaterpillar Inc. is seeking a highly skilled Global Director of Talent Management to lead the development and implementation of talent strategies supporting a 35,000+ employee workforce.Key ResponsibilitiesCollaborate with senior management to identify and prioritize talent initiatives that align with the organization's strategic goals and...

  • Talent Management Program Manager

    1 month ago

    Irving, Texas, United States Christus Health Full time

    About the Role:The Manager of Succession Programs oversees the day-to-day operations related to the design, implementation, and execution of CHRISTUS Health's career development programs specifically targeted to succession planning for all levels of the organization. Reporting to the Director of Career Development, this individual collaborates with Talent...

  • Talent Management Program Director

    4 weeks ago

    Irving, Texas, United States Christus Health Full time

    Job Summary:The Manager of Succession Programs (Talent Management) at Christus Health oversees the design, implementation, and execution of career development programs focused on succession planning for all levels of the organization. This role collaborates with Talent Acquisition and Christus Health's leaders to identify succession priorities and enhance...

  • Talent Management Program Director

    2 weeks ago

    Irving, Texas, United States Christus Health Full time

    Job Summary:The Manager of Succession Programs oversees the design, implementation, and execution of CHRISTUS Health's career development programs, focusing on succession planning for all levels of the organization. This role collaborates with Talent Acquisition and CHRISTUS Health's leaders to identify succession priorities and enhance the succession...

  • Talent Management Program Director

    2 weeks ago

    Irving, Texas, United States Christus Health Full time

    Job Summary:The Manager of Succession Programs oversees the design, implementation, and execution of CHRISTUS Health's career development programs, focusing on succession planning for all levels of the organization. This role collaborates with Talent Acquisition and CHRISTUS Health's leaders to identify succession priorities and enhance the succession...