Automotive Service Director

3 weeks ago


Andover, Kansas, United States Sunsetfordstlouis Full time
Service Manager Job Description

Sunset Ford is seeking a highly skilled and experienced Service Manager to join our team. As a Service Manager, you will be responsible for leading our service department and ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Manage customer expectations and ensure that their needs are met
  • Oversee the efficient and effective operation of the service department
  • Participate in training programs and certifications to stay up-to-date on the latest technologies and techniques
  • Ensure that all tools and equipment are used safely and accurately
  • Respond to safety concerns immediately and take corrective action as needed
  • Document and implement business processes and tasks required for each position in the service department
  • Provide guidance and support to service staff members to help them develop their skills and knowledge
  • Monitor and analyze customer feedback and make recommendations for improvement
  • Develop and implement marketing plans to promote new business and incentives offered by the manufacturer
  • Manage the service department's budget and ensure that expenses are controlled
Requirements:
  • High school diploma or equivalent
  • 3+ years of experience in the automotive industry, specifically in service and repairs
  • Strong communication and writing skills
  • Ability to manage and motivate others
  • Clean driving record and valid driver's license
  • Service Advisor and/or Manager Automotive Experience Required
Benefits:
  • Excellent earnings potential and monthly bonuses based on performance goals
  • 401(k) immediate enrollment
  • Health, dental, and life insurance 100% paid for the employee
  • Latest technology and automotive equipment to get the job done efficiently
  • Clean and organized facility
  • Paid vacation
  • Employee discounts on new and used vehicles
  • Employee discounts on parts and service
  • Paid off-site training with Ford Motor Company


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