Automotive Service Director
3 weeks ago
Sunset Ford is seeking a highly skilled and experienced Service Manager to join our team. As a Service Manager, you will be responsible for leading our service department and ensuring that our customers receive exceptional service and support.
Key Responsibilities:- Manage customer expectations and ensure that their needs are met
- Oversee the efficient and effective operation of the service department
- Participate in training programs and certifications to stay up-to-date on the latest technologies and techniques
- Ensure that all tools and equipment are used safely and accurately
- Respond to safety concerns immediately and take corrective action as needed
- Document and implement business processes and tasks required for each position in the service department
- Provide guidance and support to service staff members to help them develop their skills and knowledge
- Monitor and analyze customer feedback and make recommendations for improvement
- Develop and implement marketing plans to promote new business and incentives offered by the manufacturer
- Manage the service department's budget and ensure that expenses are controlled
- High school diploma or equivalent
- 3+ years of experience in the automotive industry, specifically in service and repairs
- Strong communication and writing skills
- Ability to manage and motivate others
- Clean driving record and valid driver's license
- Service Advisor and/or Manager Automotive Experience Required
- Excellent earnings potential and monthly bonuses based on performance goals
- 401(k) immediate enrollment
- Health, dental, and life insurance 100% paid for the employee
- Latest technology and automotive equipment to get the job done efficiently
- Clean and organized facility
- Paid vacation
- Employee discounts on new and used vehicles
- Employee discounts on parts and service
- Paid off-site training with Ford Motor Company
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