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Customer Service Representative

2 months ago

North Olmsted Ohio, United States Orkin Full time
Job Description

Job Title: Customer Service Specialist

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Orkin. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and building long-term relationships.

Key Responsibilities:

  • Field incoming requests and schedule service visits to ensure timely and efficient delivery of services
  • Maintain accurate and up-to-date customer information, including call details, dispositions, payments, and other relevant data
  • Reschedule unserviced accounts within 24 hours to minimize delays and ensure customer satisfaction
  • Participate in quality assurance processes, programs, and initiatives to ensure high-quality service delivery
  • Safeguard customer privacy and proprietary information at all times

Requirements:

  • Previous experience in customer service or sales is preferred
  • High school diploma or equivalent required
  • Ability to pass a drug screen and background check
  • Excellent interpersonal and communication skills
  • Basic computer skills in various software and web-based applications
  • Proficient in Microsoft Office
  • Strong attention to detail and follow-through
  • Demonstrated ability to prioritize tasks and manage time efficiently

Work Environment:

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations. Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Ability to regularly lift and/or move up to 25 pounds.

Benefits:

  • Competitive earnings: $18.00 per hour
  • Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Industry-leading, quality, comprehensive training program