FCA Recall Specialist
3 weeks ago
The Field Canvasser/Recall Specialist will be responsible for effectively managing a territory to ensure that assigned cases pertaining to Takata airbag recalls, or other Original Equipment Manufacturers (OEM) critical initiatives assigned, are completed, or cases closed on identified targeted vehicles in their assigned geography.
Key Responsibilities:- Conduct field canvassing, door knocks and face-to-face visits at identified addresses to close cases with required documentation
- Utilize MarketSource Salesforce.com Dashboard to review case assignments and closures
- Subject matter expert on assigned initiative(s)
- Understand and communicate to the customer any incentives, benefits, and programs pertaining to initiatives that are available
- Complete, upload, and record all information to specific requirements in Salesforce.com
- Utilize mapping and route optimization tools to effectively maximize productivity
- Educate consumers on the extreme importance of recall and/or initiative(s)
- Overcome hesitancy and resistance from consumers to close cases
- Develop relationships and work closely with assigned businesses in designated markets and field team members
- Contact or visit other locations as assigned
- Conduct investigative work to verify the accuracy of identified outcomes from call reports
- Utilize databases and additional resources to find supporting documentation that substantiates or updates outcomes
- Utilize available online resources to identify the location, owner, and disposition of identified target
- Conduct follow-up calls to validate phone numbers and/or schedule appointments for the field team
- Document results of research in Salesforce.com or another database as directed
- High School Diploma or equivalent
- 1 year of work experience, industry-specific background preferred
- Must have reliable transportation to perform essential functions within an assigned geographic area
- Valid Drivers License
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FCA Recall Specialist
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Springfield, Illinois, United States MarketSource Full timeJob Title: FCA Recall SpecialistMarketSource is seeking a highly motivated and detail-oriented FCA Recall Specialist to join our team. As a Recall Specialist, you will be responsible for effectively managing a territory to ensure that assigned cases pertaining to Takata airbag recalls are completed or cases closed on identified targeted vehicles in their...
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