Dispute Resolution and Education Specialist

3 weeks ago


Atlanta, Georgia, United States StubHub Full time
About the Role

We are seeking a highly skilled Dispute Resolution and Education Specialist to join our team at StubHub. This role will play a critical part in ensuring that our customers receive the highest level of service and support.

Key Responsibilities:
  • Manage team performance and Disputes & Education SLAs.
  • Making analytical, policy, and process-based decisions.
  • Create training and roll out to your team where necessary to ensure immediate metric impacts.
Requirements:
  • Proven experience in customer service or a related role (1+ years in a highly customer-centric organization).
  • Excellent verbal and written communication skills.
  • Meeting/exceeding KPIs.
  • Experience leading a team and driving performance.
What We Offer:
  • A collaborative and supportive work environment with opportunities for professional growth and development.
  • A competitive compensation package including base pay of $71,500 - $71,500 USD and comprehensive benefits.
  • Paid time off and generous Paid Time Off policy.
  • Team-building events and opportunities for collaboration and networking.


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