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Customer Service Team Leader
2 months ago
Key Responsibilities for the Customer Service Team Leader:
Oversee the customer service representatives, identifying, designing, and executing enhancements that contribute to the overall effectiveness of the Customer Service team while positively influencing both customer satisfaction and organizational success. This role emphasizes maintaining high team performance through coaching and development initiatives. Directly accountable for personnel decisions, including the implementation of performance management processes essential for achieving targeted objectives and service standards within Customer Service.
Core Duties and Responsibilities of the Customer Service Team Leader:
- Optimize workflow and coordination
- Foster a positive team culture and morale
- Exhibit and promote practices aligned with the Organization's vision and mission
- Monitor team performance and take necessary actions to align with departmental and organizational objectives
- Effectively communicate and influence customer service representatives and key stakeholders
- Collaborate with other departments to enhance customer-related processes
- Work alongside direct leadership on additional responsibilities
- Bachelor's degree preferred or over 8 years of relevant experience
- 5-7 years of experience in customer service
- 2-5 years of experience leading cross-functional teams
- Demonstrated success in implementing process improvements
- Leadership and initiative
- Coaching and mentoring abilities
- Strong problem-solving skills
- Customer-centric approach
- Results-oriented mindset
- Focus on process improvement
- Excellent verbal and written communication skills
- Strong collaboration capabilities
- Adaptability
- Willingness to learn
This position is primarily sedentary, requiring the exertion of up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. The role involves sitting most of the time, with occasional walking or standing for brief periods.
Interpersonal Relationships for the Customer Service Team Leader:
COMMUNICATING - Engaging in dialogue and/or listening to convey or exchange information; includes giving and receiving assignments and/or directions.
INSTRUCTING - Educating others on subject matter or training through explanation, demonstration, and supervised practice; or making recommendations based on technical expertise.
INTERPERSONAL SKILLS/BEHAVIORS - Interacting with individuals exhibiting a range of moods and behaviors in a tactful, congenial manner to avoid alienation or antagonism.
Benefits:
- 401(k) Retirement Plan
- Health, Dental, Vision & Supplemental Life Insurance
- Company Paid Basic Life and AD&D Insurance Coverage
- Long-Term Disability option available
- Paid vacation
- Paid holidays
Shift 1 (United States of America)
Employment Type:
Full time
Cabinetworks Group is an equal opportunity employer committed to hiring the best candidates for every position. The Company makes employment decisions based solely on merit and prohibits discrimination in any employment opportunity based on various protected characteristics. The Company is dedicated to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the Company's operations regardless of their location and prohibits unlawful discrimination by any employee of the Company.
Cabinetworks Group is an E-Verify employer, utilizing an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) to electronically verify the employment eligibility of newly hired employees in the United States.
