Customer Service Team Lead

3 days ago


ValdeReuil, Normandie, United States Burlington Full time

At Burlington, we're seeking a talented Customer Service Team Lead to join our team in Winston Salem. This is an exciting opportunity for a leader who can inspire and motivate associates to provide exceptional customer service.

The ideal candidate will have strong leadership skills, a friendly demeanor, and experience working in a fast-paced retail environment. They will be responsible for leading day-to-day customer service initiatives, driving improvement of friendliness, speed of checkout, and customer feedback surveys, while maintaining a customer-first focus.

Key Responsibilities:

  • Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
  • Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

  • Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

We offer a competitive wage of $13 per hour, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, including medical coverage and a 401(k) plan, paid time off, paid holidays, and paid sick time in accordance with applicable law.



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