Customer Experience Specialist

3 weeks ago


Edinburg, Texas, United States ServiceMaster Restore Full time

Job Title: Customer Experience Specialist

Description:

We are seeking a highly skilled and experienced Customer Experience Specialist to join our team at ServiceMaster Restore. As a key member of our customer experience team, you will be responsible for delivering exceptional customer experiences through proactive engagement and issue resolution.

Your primary responsibility will be to identify and address customer needs, provide solutions, and ensure seamless delivery of our services. You will also have the opportunity to work closely with other teams to drive business growth and improve customer satisfaction.

Key Responsibilities:

  • Identify and address customer needs through proactive engagement.
  • Provide solutions to customer issues and concerns.
  • Collaborate with other teams to ensure effective delivery of our services.
  • Document customer interactions and update records accordingly.
  • Meet or exceed established call center metrics, attendance standards, and quality levels.

Requirements:

  • A High School Diploma.
  • Prior experience in a customer service-related field is preferred.
  • Excellent communication and problem-solving skills.
  • The ability to multitask and prioritize tasks effectively.
  • General knowledge of Microsoft Word and Outlook.
  • Computer keyboard proficiency and internet navigation skills.
Salary and Benefits

We offer a competitive salary of $55,000 per year, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off. This position offers an excellent opportunity for career growth and professional development within our organization.



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