Orthopedic Product Support Specialist
1 week ago
As an Orthopedic Product Support Specialist, you will play a critical role in ensuring that our customers receive exceptional support and service. You will be responsible for resolving technical issues, providing product information, and documenting customer interactions.
Key Tasks:- Respond to customer inquiries via phone, email, and in-person visits
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain accurate and up-to-date customer records
- Contribute to the development of training materials and knowledge base
- Participate in ongoing quality improvement initiatives
- 2+ years of experience in customer-facing roles, preferably in medical devices
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Bachelor's degree in a related field (e.g., business, healthcare)
We offer a competitive salary range of $65,000 - $90,000 per year, plus benefits and bonuses. Our comprehensive compensation package includes health insurance, 401(k) matching, and paid time off.
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Product Support Expert
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Product Specialist
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