Orthopedic Product Support Specialist

1 week ago


Edinburg, Texas, United States Matrix Management Company Llc Full time
Role Summary

As an Orthopedic Product Support Specialist, you will play a critical role in ensuring that our customers receive exceptional support and service. You will be responsible for resolving technical issues, providing product information, and documenting customer interactions.

Key Tasks:
  • Respond to customer inquiries via phone, email, and in-person visits
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain accurate and up-to-date customer records
  • Contribute to the development of training materials and knowledge base
  • Participate in ongoing quality improvement initiatives
Requirements and Qualifications:
  • 2+ years of experience in customer-facing roles, preferably in medical devices
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Bachelor's degree in a related field (e.g., business, healthcare)
What We Offer:

We offer a competitive salary range of $65,000 - $90,000 per year, plus benefits and bonuses. Our comprehensive compensation package includes health insurance, 401(k) matching, and paid time off.



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