Driver Improvement Examiner

5 days ago

Albany, New York, United States New York State Civil Service Full time
Job Title: Driver Improvement Examiner or Driver Improvement Trainee

Job Summary: We are seeking a highly skilled and detail-oriented individual to join our team as a Driver Improvement Examiner or Driver Improvement Trainee. As a key member of our team, you will be responsible for reviewing and evaluating court or other legal documents, making judgements in the issuance of driver and/or regulated business license suspensions, revocations, cancellations, terminations, approvals, restorations, and/or driving or instructor/examiner credentials.

Key Responsibilities:

  • Review and evaluate court or other legal documents or related material to make judgements in the issuance of driver and/or regulated business license suspensions, revocations, cancellations, terminations, approvals, restorations, and/or driving or instructor/examiner credentials.
  • Review and make determinations on applications which reflect a poor driving history, criminal records, or certain physical or mental limitations.
  • Initiate case documentation, record retrieval, and prepare written correspondence.
  • Conduct in-person or telephone interviews to effectively resolve and process driver improvement and other regulated individual and business cases.
  • Implement determinations from Department hearings; use the computer to search records.
  • Review and interpret records, enter data and prepare letters.
  • May receive and process fees.

Requirements:

  • Two years of full-time experience in a position involving customer service experience which could include telephone experience in a call center environment, providing information concerning or explaining programs/services, policies and/or procedures; obtaining detailed information from clients; resolving programs OR reconciling accounts; OR two years of full-time experience in a position which could include data entering, application processing, business office experience.
  • Substitution: 30 semester credit hours may substitute for one year of experience, and 60 semester credit hours may substitute for two years of experience.
  • One year of permanent, contingent-permanent, or 55b/c service allocated to a G-9 or higher eligible for transfer and deemed administrative under Section 52.6 of the Civil Service Law; OR in a title approved for transfer under Section 70.1 of Civil Service Law.

Working Conditions:

  • Hours of the position will be discussed at the time of interview, including questions regarding Flextime, AWS/Compressed work week and Telecommuting.
  • Some positions may require additional credentials or a background check to verify your identity.

How to Apply: Send a cover letter (referencing the Vacancy ID noted at the top of this posting) indicating how you meet the qualifications for appointment. Please also include a clear and concise resume. Submit all documents to the email address listed above. Candidates applying from outside DMV may be asked for their Social Security number to verify NYS employment history and transfer eligibility.

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