Driver Improvement Examiner or Driver Improvement Trainee

6 days ago

Albany, New York, United States New York State Civil Service Full time
Job Summary

We are seeking a highly skilled and detail-oriented Driver Improvement Examiner or Trainee to join our team at the New York State Civil Service. As a Driver Improvement Examiner or Trainee, you will be responsible for reviewing and evaluating court or other legal documents, making determinations on applications, and conducting in-person or telephone interviews to effectively resolve and process driver improvement and other regulated individual and business cases.

Key Responsibilities
  • Review and evaluate court or other legal documents or related material in order to make judgements in the issuance of driver and/or regulated business license suspensions, revocations, cancellations, terminations, approvals, restorations, and/or driving or instructor/examiner credentials.
  • Review and subsequently make determinations on applications which reflect a poor driving history, criminal records, or certain physical or mental limitations.
  • Initiate case documentation, record retrieval, and prepare written correspondence.
  • Conduct in-person or telephone interviews to effectively resolve and process driver improvement and other regulated individual and business cases.
  • Implement determinations from Department hearings; use the computer to search records.
  • Review and interpret records, enter data and prepare letters.
  • May receive and process fees.
Requirements

To be eligible for the Driver Improvement Examiner or Trainee position, you must meet one of the following conditions:

  • Driver Improvement Examiner, G-11: Two years of full-time experience in a position involving customer service experience which could include telephone experience in a call center environment, providing information concerning or explaining programs/services, policies and/or procedures; obtaining detailed information from clients; resolving programs OR reconciling accounts; OR two years of full-time experience in a position which could include data entering, application processing, business office experience.
  • Driver Improvement Examiner Trainee, G-NS (Equated to G-9): One year of full-time experience in a position involving customer service experience which could include telephone experience in a call center environment, providing information concerning or explaining programs/services, policies and/or procedures; obtaining detailed information from clients; resolving programs OR reconciling accounts; OR, one year of full-time experience in a position which could include data entering, application processing, business office experience.
Working Conditions

Hours of the position will be discussed at the time of interview, including questions regarding Flextime, AWS/Compressed work week and Telecommuting.

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