Driver Improvement Examiner

1 week ago

Albany, New York, United States New York State Department of Motor Vehicles Full time
Job Summary

We are seeking a highly skilled and detail-oriented Driver Improvement Examiner to join our team at the New York State Department of Motor Vehicles. As a Driver Improvement Examiner, you will play a critical role in reviewing and evaluating court or other legal documents to make informed decisions regarding driver and/or regulated business license suspensions, revocations, cancellations, terminations, approvals, restorations, and/or driving or instructor/examiner credentials.

Key Responsibilities
  • Review and evaluate court or other legal documents to make informed decisions regarding driver and/or regulated business license suspensions, revocations, cancellations, terminations, approvals, restorations, and/or driving or instructor/examiner credentials.
  • Conduct in-person or telephone interviews to effectively resolve and process driver improvement and other regulated individual and business cases.
  • Implement determinations from Department hearings; use the computer to search records.
  • Review and interpret records, enter data and prepare letters.
  • May receive and process fees.
Requirements

To be eligible for this position, you must meet one of the following conditions:

  • Two years of full-time experience in a position involving customer service experience which could include telephone experience in a call center environment, providing information concerning or explaining programs/services, policies and/or procedures; obtaining detailed information from clients; resolving programs OR reconciling accounts; OR two years of full-time experience in a position which could include data entering, application processing, business office experience.
  • 30 semester credit hours may substitute for one year of experience, and 60 semester credit hours may substitute for two years of experience.
Substitution

30 semester credit hours may substitute for one year of experience.

NY HELPS

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means NO EXAMINATION IS REQUIRED, but all candidates must meet the minimum qualifications of the title for which they apply.

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