Restaurant Operations Manager

7 days ago


James Island, United States Dream Cone LLC Full time

Dream Cone LLC is seeking an experienced Restaurant Operations Manager to join their team. As a key member of the management team, you will be responsible for executing specific aspects of restaurant operations, including financial performance, product production, inventory, personnel, sales, and marketing.

Key Responsibilities
  • Ensure fan service meets or exceeds company standards in all areas.
  • Establish standards for the management team and crew to effectively handle customer concerns and complaints.
  • Address customer complaints promptly and appropriately, converting dissatisfied customers into repeat fans.
  • Understand and resolve workflow bottlenecks to enhance speed of service.
  • Build relationships with returning or preferred patrons.
Requirements

To be successful in this role, you must have:

  • A minimum 1-3 years of high-volume restaurant leadership experience.
  • A proven track record of effectively managing COGS and labor.
  • Strong knowledge and application of safe food handling practices.
  • Must be ServSafe certifiable.
  • A High School diploma or equivalent required.
  • Customer focus, strong hospitality and customer service skills, enjoys engaging with customers.
  • Trainer and coach, ability to train and coach others on restaurant routines and systems.
  • Management skills, excellent track record of coaching and training employees.
Work Environment

As a Restaurant Operations Manager at Dream Cone LLC, you will work in a fast-paced environment with the opportunity to motivate a strong team and set a positive and upbeat store environment. You must be able to perform under pressure, work in and out of different temperature ranges, stand for long periods of time, lift up to 50 pounds, and work around nuts and other allergens.

Salary Range

The estimated salary range for this position is $60,000 - $80,000 per year, based on location and experience.


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