Restaurant Operations Manager

1 day ago


Staten Island, New York, United States Pollo Campero Full time
Job Summary
We are seeking an experienced General Manager for our restaurant in Pollo Campero. The ideal candidate will have a proven track record of leading high-performing teams and driving customer satisfaction. Responsibilities:
  • Establish and maintain operational standards and procedures
  • Supervise daily shift operations and ensure seamless customer experience
  • Procure and implement best practices for restaurant operations
  • Model passion for service and engage with customers and employees
  • Responsible for problem resolution and employee training
  • Provide timely performance feedback and ensure team development
  • Maintain safety and quality standards
  • Manage customer complaints and feedback
  • Organize schedules and payroll data
  • Manage P&L and operational costs
Requirements
  • Must be 18 years of age or older
  • Must be fluent in English and Spanish
  • Preferred: 1+ year of experience in similar roles
  • Ability to lift and push 50 lbs
  • Ability to stand for long periods
  • Flexibility to work nights, weekends, and holidays
  • Preferred: Food Handlers Card/ServSafe Certification
  • Ability to work with computers
  • Must follow company policies and procedures
Pay Range
USD $60,000.00 - USD $90,000.00 /hour

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