Network Operations Administrator

2 weeks ago

Sandy, United States Mountain America Credit Union Full time
Job Summary

Responsible for the daily operation and administration of Network Infrastructure. Assists business units to accomplish objectives. Helps streamline user experience. Responsible to mentor/train employees in a Network Technician role. Some travel, mostly to branches in the MACU footprint, may be necessary from time to time.

Key Responsibilities
  • Ensures all users to the credit union are configured correctly for their designated positions
  • Works with vendors/carriers to ensure issues are resolved in a timely manner
  • Primary system administrator/owner for certain Network solutions
  • Works with Senior Network Operations Administrators and Network Engineers to develop increased Network knowledge/skill
  • Builds and maintains relationships with other departments utilizing any Network solutions
  • Builds and maintains relationships with other IT departments
  • Ensures Network-related incidents and service requests are handled in a timely manner
  • Assists with staging and configuration of Network equipment, including but not limited to Firewalls, Switches, Routers, SDWAN, etc.
  • Assists with configuration of Network monitoring and management tools
  • Assists with Network equipment upgrades to resolve caveats and security vulnerabilities
  • Creates documentation for Network-related systems
  • Consistently meets the needs of the end user in a quality and professional manner.
  • Participates in on-call rotation
  • Occasional travel to locations to troubleshoot Network systems
  • Other duties as assigned
Requirements
  • 3+ years of experience in a technology support role (could gain simultaneously with hands-on experience)
  • 4+ years of hands-on Network experience, preferably with Cisco and/or Silverpeak platforms, providing front-line technology support with excellent customer service soft skills.
  • A basic understanding of Network essentials including IP addressing, the function of Network switching and routing.
  • Understands basic Network troubleshooting methodologies such as ping and traceroute.
  • Understanding and familiarity with the Cisco CLI used to configure routers and switches preferred
Education
  • High School diploma
  • Equivalent to a two-year college degree or completion of a specialized course of study preferred
Licenses, Certificates, Registrations
  • Network+, A+ or CCNA certification preferred
Computer/Office Equipment Skills
  • Intermediate skills in Microsoft Office including Outlook, Word, PowerPoint, and Excel.
  • Proficiency with Microsoft Visio preferred
  • Basic understanding of Microsoft products such as Active Directory and MS Exchange.
Managerial Responsibility
  • Has no supervisory/managerial responsibilities - however is expected to train/mentor/oversee the work of Associate Network Operations Administrators
Other Skills and Abilities
  • Excellent communication, positive attitude, desire to learn and grow
Physical Abilities/Working Conditions
  • Ability to talk, sit, and hear consistently
  • Ability to use hands to handle or reach frequently
Travel
  • Some travel, mostly to branches in the MACU footprint, may be necessary from time to time

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