Salesforce Business Analyst
4 days ago
We are seeking a highly skilled Salesforce Business Analyst to join our IT department. As a key member of our team, you will be responsible for developing and maintaining the Salesforce platform, engaging with internal customers to understand their needs, and delivering quality software that provides measurable business value.
Key Responsibilities- Facilitate requirement sessions to elicit, document, and analyze business requirements and functional specifications, leveraging the Salesforce platform as required to support small and large projects.
- Identify operational inefficiencies, conflicting business practices, and high-level integration issues, suggesting alternative solutions to cross-functional problems.
- Partner with cross-functional teams to deliver results by using application domain knowledge, identify process inefficiencies, and solve problems.
- Help the leadership team envision and deliver strategic solutions and ensure deliverables align with business objectives.
- Develop and maintain productive business customer relationships; be the "voice of the customer" to the IT project team and with project team members; support development and delivery in a collaborative manner.
- Ensure business and operational readiness for deployment of system enhancements, new products, and process changes; support end-user training.
- Bachelor's degree or equivalent experience required.
- Minimum 7 years of professional experience in business analysis, application design, implementation, and support of IT systems required.
- Three years of experience bringing robust, scalable Salesforce solutions to the market is strongly preferred.
- Strong knowledge of Agile, Waterfall, and other IT project management methodologies.
- Experience leading cross-functional projects.
- Ability to provide technical direction and drive innovation amidst uncertainty and ambiguity.
- Understanding of IT and business concepts.
- Able to evaluate the impact of business changes on systems.
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
- Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
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