Business Systems Analyst

4 weeks ago

Wilmington, North Carolina, United States PeopleShare Full time
Technical Business Analyst

PeopleShare is seeking a skilled Technical Business Analyst to join our team at an innovative, industry-leading healthcare company. As a key member of our software development lifecycle, you will play a critical role in the conception, design, and development of new client programs, enhancements, and products.

Responsibilities:
  • Collaborate with Subject Matter Experts (SMEs) to research and analyze customer offerings, identifying requirements and developing effective solutions to meet client needs and enhance the patient experience.
  • Work with operation leads to create fully integrated end-to-end solutions through a combination of technology and process.
  • Provide technical expertise and detailed project scope to support estimation and requirements gathering processes.
  • Lead discovery sessions and requirements gathering with cross-functional teams.
  • Gather unique customer needs or problem statements to develop customized service offerings and value propositions.
  • Create mockups, wireframes, and prototypes to illustrate current and future workflows for market research, user testing, and product ideation.
  • Document program features, requirements, and needs for technology execution.
  • Translate technical requirements to business and vice versa to facilitate communication among stakeholders.
  • Document process flows to identify actors, inputs, outputs, and dependencies, ensuring software development decisions support process models.
  • Support customer needs through research requests, data pilot requests, deck creation, and process flow updates.
  • Define epics, user stories, and prioritize accordingly for project delivery design.
  • Support business in creating business user training materials related to system enhancements and new applications, and assist in training.
  • Perform data analysis and translate data into actionable business requirements.
  • Work closely with operations and PMO teams on project updates and processes.
Requirements:
  • 5+ years of software development business analysis experience within an agile software development SDLC.
  • 2+ years of Specialty pharmacy background.
  • Highly proficient in gathering, documenting, and communicating business requirements to business and technical resources.
  • Bachelor's Degree Required, Master's a plus.
  • Demonstrates ability to analyze problems and understand necessary components of a solution through planning, cost/benefit analysis, testing, and reporting.
  • Conveys information clearly and effectively through formal and informal documents and presentations.
  • Working knowledge of process flows, journey diagrams, blueprints, technical specifications, such as APIs, including JSON, XML, data dictionaries.
  • Excellent communication and interpersonal skills.
  • Demonstrates leadership and ability to provide direction.

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