Customer Service Representative

2 months ago

Tampa, Florida, United States Chick-fil-A Full time
About This Role

We are seeking a highly motivated and customer-focused Team Member to join our team at Chick-fil-A Tampa Stadium. As a Team Member, you will be the face of our brand and play a critical role in delivering exceptional customer service and quality food to our guests.

Key Responsibilities
  • Use our CORE 4 model to serve guests: create eye contact, share a smile, speak with an enthusiastic tone, and always say my pleasure.
  • Operate the POS system and other order taking technology at the front counter, in the drive-thru cockpit, or outside in the drive-thru.
  • Operate various pieces of cooking and service equipment.
  • Look for opportunities to stock or clean when not serving a customer.
  • Follow the proper process for the position you are assigned.
  • Check for product quality and consistency.
  • Assist leadership in executing opening or closing procedures.
  • Assist in all team member positions throughout your shift as needed.
  • Demonstrate knowledge of the brand and menu items.
  • Complete all tasks assigned beyond the job description, if necessary.
  • Complete all tasks assigned to you by leadership.
Requirements
  • Must be comfortable using a POS system and other ordering technology.
  • Must be comfortable using various pieces of cooking and service equipment.
  • Ability to multitask without direction.
  • Ability to work on your feet for extended periods of time.
  • Ability to work outside for extended periods of time.
  • Ability to lift at least 25 pounds without assistance.
  • Ability to work at a quick, yet efficient pace.
  • Team-oriented, adaptable, dependable, and strong work ethic.
  • Positive attitude.
  • Ability to communicate effectively with guests, team members, and leadership.
  • Customer Service-Oriented.
What We Offer
  • Health Benefits Available
  • 401k with Company Match
  • Access to scholarships at $2,500 per year
  • Sundays off
  • Flexible Scheduling
  • Leadership Development
  • Discounted Meals
  • Positive Work Environment

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