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Guest Experience Specialist
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Schulte Companies. As a key member of our front desk operations, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience from arrival to departure.
Key Responsibilities- Guest Greeting and Check-in: Welcome guests as they arrive, review arrival lists daily, and assist in preparing and assembling welcome amenities.
- Telephone and Communication: Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
- Cash Handling and Bank Management: Responsible for issued bank, count bank at beginning and end of shift, and ensure that all cash drops are done in accordance with proper cash handling procedures.
- Front Desk Maintenance: Keep the front desk area clean and organized, and assist with lobby activation as needed.
- Guest Data Management: Utilize proper procedures when handling guest PPI data and follow checklist when going through check-in or check-out with guests.
- Additional Duties: Perform various other duties as assigned to meet business objectives.
- Education and Experience: Minimum of one (1) year in Front Desk Operations, in-depth knowledge of hotel Front Desk operations, and minimum of High School education.
- Skills and Abilities: Basic computer skills, ability to communicate effectively verbally and in writing, ability to exceed expectations of guests and team members, and excellent time management skills.
We offer a comprehensive benefits package, including Daily Pay, free telemedicine and virtual mental health care access, multiple health insurance and life insurance options, 401k plan with company match, paid time off, holiday pay, pet insurance, and employee assistance program.
Schulte Companies is an Equal Opportunity Employer. The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.
