Quality Assurance Coordinator

2 hours ago


Richmond, California, United States Demo - Maximus Full time

Job Summary

As a Quality Assurance Coordinator at Demo - Maximus, you will play a critical role in ensuring the quality of our operations. Your primary responsibility will be to evaluate staff members on the quality of work performed, measured against project standards, contractual requirements, and performance measures.

Key Responsibilities

  • Evaluate staff performance and provide feedback to improve quality.
  • Assist in the development of strategies to improve performance in Call Center Operations.
  • Conduct monitoring activities for quality assurance purposes.
  • Assist in the production and update of staff resource materials.
  • Meet all standards established for this position.

Requirements

  • High School diploma or equivalent with 02 years of experience.
  • May have additional training or education in area of specialization.

About Us

Demo - Maximus is a leading provider of business process management and technology solutions. We are committed to helping government agencies improve outcomes for citizens and increase productivity, accuracy, accountability, and efficiency.



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