Customer Service Representative

2 weeks ago


Upper Darby, United States Public Storage Full time
Unlock Your Career Potential with Public Storage

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you

About the Role

As a Customer Service Representative at Public Storage, you will be the face of our company, providing top-notch support to our customers. Your primary responsibility will be to ensure that our customers have a seamless experience, from initial contact to resolution of any issues that may arise.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Assess customer storage needs and make recommendations, including the sale of packing and moving supplies
  • Conduct daily storage unit inspections to confirm inventory and availability, ensuring that spaces are ready to rent
  • Audit cash drawers and make bank deposits, maintaining accurate records and ensuring compliance with company policies
  • Remain up-to-date on company policies, procedures, and products, providing expert knowledge to customers
Requirements
  • Ability to transport and lift items weighing up to 35 pounds
  • Ability to walk in and around facilities, spending up to 50% of time in outdoor environments, including climbing stairs and opening large doors
  • Ability to perform cleaning and daily maintenance tasks, including sweeping and mopping interior areas and maintaining exterior grounds and curb appeal
What We Offer
  • A competitive hourly rate of $16.50
  • A comprehensive benefits package, including medical, dental, vision, 401(k) with match, paid time off, sick time, and flex spending
  • Company-paid life and accidental death insurance, as well as exclusive vendor discounts
  • Mileage reimbursement for work-related travel
  • On-site company housing available at many locations (performance and tenure required for eligibility)
  • Performance-based bonuses and opportunities for career advancement

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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