Customer Service Representative
2 weeks ago
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you
About the RoleAs a Customer Service Representative at Public Storage, you will be the face of our company, providing top-notch support to our customers. Your primary responsibility will be to ensure that our customers have a seamless experience, from initial contact to resolution of any issues that may arise.
Key Responsibilities- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Assess customer storage needs and make recommendations, including the sale of packing and moving supplies
- Conduct daily storage unit inspections to confirm inventory and availability, ensuring that spaces are ready to rent
- Audit cash drawers and make bank deposits, maintaining accurate records and ensuring compliance with company policies
- Remain up-to-date on company policies, procedures, and products, providing expert knowledge to customers
- Ability to transport and lift items weighing up to 35 pounds
- Ability to walk in and around facilities, spending up to 50% of time in outdoor environments, including climbing stairs and opening large doors
- Ability to perform cleaning and daily maintenance tasks, including sweeping and mopping interior areas and maintaining exterior grounds and curb appeal
- A competitive hourly rate of $16.50
- A comprehensive benefits package, including medical, dental, vision, 401(k) with match, paid time off, sick time, and flex spending
- Company-paid life and accidental death insurance, as well as exclusive vendor discounts
- Mileage reimbursement for work-related travel
- On-site company housing available at many locations (performance and tenure required for eligibility)
- Performance-based bonuses and opportunities for career advancement
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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