Banking Segmentation Program Director
7 days ago
Citigroup, Inc. is a leading global bank with a rich history of innovation and customer service.
Job Description
We are seeking an experienced Banking Segmentation Program Director to lead our Citigold/Citigold Private Client segmentation strategy. As a strategic professional, you will contribute to directional strategy by considering your application in your job and the business. You will be recognized as a technical authority for an area within the business and work closely with cross-functional teams to drive growth opportunities.
Key Responsibilities:
- Analyze and assess the Citigold/CPC client portfolio for growth opportunities with a clear focus on client deepening, onboarding, and engagement processes.
- Manage end-to-end impact to wealth banking segments (Citigold/Citigold Private Clients) by tracking client movement and net transfers to wealth ensuring healthy portfolio qualification levels.
- Drive for wealth segments net new assets through client conversions.
- Triage & raise any key risks/ issues, escalations, enhancements in production around client segmentation.
- Manage & facilitate all senior leadership updates for Citigold and Citigold Private Client segmentation on a regular basis.
Required Skills and Qualifications:
- 8-10 years of experience in banking, segmentation, product management, customer experience and customer transformation strategies.
- Strong leadership and negotiating skills with experience partnering and managing cross-functional teams.
- Strategy consulting experience a plus.
Salary Range:
$129,840.00 - $194,760.00 per year
Benefits:
Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
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