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Care Coordinator for Home Care Organization

2 months ago

East Lansing, Michigan, United States Right At Home Full time
About the Role

We are seeking a highly skilled and compassionate Care Coordinator to join our team at Right at Home. As a Care Coordinator, you will play a vital role in creating extraordinary client and family experiences, managing care plans, and ensuring the efficient delivery of services to our clients.

Key Responsibilities
  • Care Coordination: Develop and maintain client care plans, client and caregiver scheduling, and create extraordinary client experiences while communicating with clients, families, care partners, and referral sources.
  • Collaborate with caregivers and support staff to develop comprehensive care plans for clients, serving as a mentor to caregivers and supporting their care delivery.
  • Coordinate services, treatments, and referrals based on prescribed care plans, ensuring continuity of care and interfacing with clients and families to ensure safe, appropriate, and meaningful care is being provided.
  • Regularly follow up with clients to monitor progress, provide support, and make any necessary adjustments to care plans.
Communication and Documentation:
  • Maintain accurate and up-to-date records of client information, shifts, and care plans in Clear Care or on paper.
  • Facilitate communication between caregivers, clients, and their families to ensure everyone is informed about shift details and care instructions.
  • Answer inquiries and provide information about home care services, appointment availability, and general home care procedures.
  • Assist with recruiting, interviewing, and orientations/onboarding as assigned.
Problem Solving:
  • Address scheduling conflicts, cancellations, and rescheduling requests promptly and efficiently.
  • Identify and resolve potential scheduling bottlenecks or issues that may impact client care.
  • Maintain a calm, positive demeanor at all times and effectively multitask in a high-functioning office environment.
Training and Support:
  • Provide guidance and training to new employees or team members on scheduling protocols and best practices.
  • Assist colleagues in handling complex care and scheduling scenarios and resolving issues.
Requirements:
  • High school diploma or equivalent, Associate's or Bachelor's degree preferred.
  • Previous experience in home care administration, appointment scheduling, or care coordination is preferred.
  • Familiarity with home care terminology and procedures.
  • Proficiency in using Google Workspace applications.
  • Excellent organizational and time management skills with the ability to multitask and prioritize tasks effectively.
  • Strong communication and interpersonal skills to interact with clients, caregivers, and support staff.
  • Attention to detail and accuracy in managing client records and scheduling information.
  • Empathy and compassion in dealing with clients and their families during challenging times.
  • Ability to work independently and as part of a team in a fast-paced home care environment.