Service Advisor

7 days ago


Orlando, Florida, United States Sonic Automotive Full time
About the Role

Sonic Automotive is committed to supporting the success of our customers and employees. As a Service Advisor at Massey Cadillac North, you will play a key role in delivering exceptional customer experiences and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Schedule and manage service appointments to ensure timely completion and customer satisfaction.
  • Obtain accurate customer and vehicle information prior to appointments, when possible.
  • Provide detailed, written cost estimates for labor and parts, and clearly communicate with customers regarding any changes to the estimate or promised time.
  • Stay up-to-date on vehicle maintenance and repair procedures, and advise customers on the best ways to care for their vehicles.
  • Maintain a high level of professionalism and provide exceptional customer service, ensuring a positive experience for all customers.
  • Work closely with other dealership teams to ensure seamless communication and a high level of customer satisfaction.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a dealership position preferred.
  • General knowledge of vehicle mechanical operations and maintenance procedures.
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.


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