Automotive Service Consultant

4 days ago


Beaver Dam, Wisconsin, United States Napleton Beaver Dam Full time
Service Advisor Opportunity at Napleton Beaver Dam

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Napleton Beaver Dam in Beaver Dam, Wisconsin. As a Service Advisor, you will play a critical role in ensuring exceptional customer satisfaction and driving business growth.

Key Responsibilities:
  • Provide exceptional customer service and ensure a positive experience for every customer
  • Obtain and verify customer and vehicle information
  • Determine and recommend necessary maintenance and repairs based on vehicle age, mileage, and history
  • Prepare accurate and detailed estimates for labor and parts
  • Monitor and update customers on the status of their vehicle throughout the day
  • Verify and explain all completed work and charges to customers
Requirements:
  • Proven track record of delivering exceptional customer satisfaction
  • Previous experience as a Service Advisor, Assistant Lane Manager, or Service Consultant
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Computer skills and willingness to learn new programs
What We Offer:
  • Competitive salary and bonus structure
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 401(k) plan and paid time off
  • Opportunities for professional growth and development

Napleton Auto Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics.



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