Automotive Service Advisor
4 weeks ago
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Napleton Beaver Dam. As a Service Advisor, you will play a critical role in ensuring exceptional customer satisfaction and providing top-notch service to our clients.
Key Responsibilities:- Provide exceptional customer service and ensure a positive experience for all customers
- Obtain and verify customer and vehicle information
- Clearly communicate vehicle symptoms and recommend maintenance based on age, mileage, and vehicle history
- Prepare accurate estimates of cost for labor and parts
- Monitor progress and update customers frequently
- Verify final invoices and explain completed work and charges to customers
- Proven track record of achieving exceptional customer satisfaction
- Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant
- High energy and a desire for a long-term career with a growing organization
- Personal and professional integrity
- Strong computer skills and willingness to learn new programs
- Competitive pay
- Health insurance
- PTO and sick leave
- 401(k) plan
Napleton Auto Group is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on protected characteristics.
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