Automotive Service Advisor

4 weeks ago


Beaver Dam, Wisconsin, United States Napleton Beaver Dam Full time
Service Advisor Opportunity at Napleton Beaver Dam

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Napleton Beaver Dam. As a Service Advisor, you will play a critical role in ensuring exceptional customer satisfaction and providing top-notch service to our clients.

Key Responsibilities:
  • Provide exceptional customer service and ensure a positive experience for all customers
  • Obtain and verify customer and vehicle information
  • Clearly communicate vehicle symptoms and recommend maintenance based on age, mileage, and vehicle history
  • Prepare accurate estimates of cost for labor and parts
  • Monitor progress and update customers frequently
  • Verify final invoices and explain completed work and charges to customers
Requirements:
  • Proven track record of achieving exceptional customer satisfaction
  • Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant
  • High energy and a desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Strong computer skills and willingness to learn new programs
Benefits:
  • Competitive pay
  • Health insurance
  • PTO and sick leave
  • 401(k) plan

Napleton Auto Group is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on protected characteristics.



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